Senior Director, Training Delivery

Job not on LinkedIn

🔥 1 minute ago

🐊 Florida, Missouri – Remote

🐊 Florida – Remote 🏰 Missouri – Remote

💵 $134.6k - $249k / year

⏰ Full Time

🟠 Senior

👔 Director

👻 Ghost score 0%

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Centene Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Centene Corporation is a leading provider of government-sponsored healthcare services, specializing in delivering affordable and high-quality healthcare solutions. For over 40 years, Centene has focused on transforming the health of communities by expanding access to Medicaid, Medicare, and Health Insurance Marketplace services, as well as serving military communities through the TRICARE program. As the largest Medicaid managed care organization and a key participant in the Marketplace, Centene emphasizes localized healthcare delivery combined with strong partnerships with nonprofit organizations to meet the unique needs of its members. Centene is also committed to corporate sustainability and social responsibility, prioritizing environmental stewardship and ethical governance to enhance the well-being of the communities it serves.

📋 Description

• Develop and execute an enterprise-wide training strategy unifying internal teams and multiple BPO providers under a common operating model • Establish scalable training governance strategies, decision rights, communication routines, reporting, and escalation processes • Define readiness criteria and controls for new hire, upskill, cross-skill, launch, and change initiatives • Partner with operations and workforce management to ensure trained resources are available when needed • Create standardized frameworks for trainer selection, development, calibration, certification, recertification, and ongoing performance management • Establish learning and development scorecards, training service-level expectations, key performance indicators, and review mechanisms • Implement common observation, evaluation, audit, and calibration processes to maintain consistent training and learner support standards • Build collaborative relationships across lines of business and service partner ecosystems while addressing performance gaps and holding partners accountable • Lead cross-partner initiatives to improve efficiency, standardize practices, and strengthen the end-to-end learner experience • Provide data-driven updates to senior leaders on capacity, readiness, quality, risk, partner performance, and recommended actions • Perform other duties as assigned • Comply with all policies and standards

🎯 Requirements

• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future • Bachelor's Degree in Business, Education, Organizational Development, Healthcare Administration, Operations, or a related field or equivalent relevant experience required • 8+ years of progressive experience in learning, training operations, workforce readiness, contact center operations, or a related discipline, including leadership responsibilities required • Demonstrated experience leading training organizations in outsourced or vendor-supported healthcare environments and governing standardized operating models across geographically dispersed teams required • Deep expertise in training capacity planning, forecasting, workforce readiness, performance reporting, trainer certification, quality assurance, and leadership development required • Strong knowledge of adult learning and vendor governance • Ability to translate complex data into executive insights and influence stakeholders across organizations without direct authority • Experience in regulated healthcare operations, enterprise learning and workforce technologies, and relevant professional certification preferred

🏖️ Benefits

• Health insurance • 401K plan • Stock purchase plans • Tuition reimbursement • Paid time off plus holidays • Flexible approach to work with remote, hybrid, field or office work schedules • Additional forms of incentives may be included in total compensation • Equal opportunity employer committed to diversity