Senior Manager, Business Operations and Performance

🔥 0 minutes ago

🌵 Arizona, Florida, +8 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🤠 Texas – Remote 🍑 Georgia – Remote

💵 $107.7k - $199.3k / year

⏰ Full Time

🟠 Senior

⚙️ Business Operations

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Centene Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Centene Corporation is a leading provider of government-sponsored healthcare services, specializing in delivering affordable and high-quality healthcare solutions. For over 40 years, Centene has focused on transforming the health of communities by expanding access to Medicaid, Medicare, and Health Insurance Marketplace services, as well as serving military communities through the TRICARE program. As the largest Medicaid managed care organization and a key participant in the Marketplace, Centene emphasizes localized healthcare delivery combined with strong partnerships with nonprofit organizations to meet the unique needs of its members. Centene is also committed to corporate sustainability and social responsibility, prioritizing environmental stewardship and ethical governance to enhance the well-being of the communities it serves.

📋 Description

• Identify, oversee and manage business operations and strategies to ensure performance aligns with health plan, state, and organizational standards • Develop and execute a multi-year performance roadmap • Lead strategic planning efforts • Design and implement key initiatives • Oversee performance management with a focus on quality, operational excellence, and continuous improvement • Define performance standards and monitor production progress • Prioritize workflows to ensure compliance with state, federal, and organizational metrics and quality standards • Analyze data from diverse sources to refine departmental effectiveness metrics • Deliver actionable insights through comprehensive reporting and communication • Initiate and manage special projects to streamline processes, enhance efficiency, boost productivity, and improve accuracy • Collaborate across teams to design, develop, and implement policies, procedures, and practices • Build and sustain partnerships with health plans, BTS teams, and cross-functional business units • Provide oversight for training programs and business processes • Identify internal and external customers and define service-level expectations • Drive process improvements to enhance quality, reduce costs, and increase partner satisfaction • Hire, train, and develop high-performing teams • Perform other duties as assigned • Comply with all policies and standards

🎯 Requirements

• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future • Bachelor's Degree in business or related field or equivalent experience required • 5+ years in organizational strategy, performance management or related experience required • 3+ years management experience required • Demonstrated leadership experience preferred • Experience managing people and leading complex, large-scale programs or multi-market implementations preferred • Medicaid contact center experience or clinical care management experience preferred • Strong knowledge of performance management, contractual obligations, state requirements, withholds, liquidated damages, and operational risk management preferred

🏖️ Benefits

• Competitive pay • Health insurance • 401K and stock purchase plans • Tuition reimbursement • Paid time off plus holidays • Flexible approach to work with remote, hybrid, field or office work schedules • Additional forms of incentives may be included in total compensation • Diversity-focused equal opportunity workplace

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