Workforce Scheduling Analyst II

🔥 0 minutes ago

🐊 Florida, New York, +3 more states – Remote

🐊 Florida – Remote 🗽 New York – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote ⚔️ Virginia – Remote

💵 $27 - $48 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Analyst

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Centene Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

⚕️ Healthcare Insurance

🤝 Non-profit

🌍 Social Impact

Healthcare Insurance • Non-profit • Social Impact

Centene Corporation is a leading provider of government-sponsored healthcare services, specializing in delivering affordable and high-quality healthcare solutions. For over 40 years, Centene has focused on transforming the health of communities by expanding access to Medicaid, Medicare, and Health Insurance Marketplace services, as well as serving military communities through the TRICARE program. As the largest Medicaid managed care organization and a key participant in the Marketplace, Centene emphasizes localized healthcare delivery combined with strong partnerships with nonprofit organizations to meet the unique needs of its members. Centene is also committed to corporate sustainability and social responsibility, prioritizing environmental stewardship and ethical governance to enhance the well-being of the communities it serves.

📋 Description

• Analyzes the contact center's workload to build resourcing and optimize scheduling plans • Analyzes complex scheduling information and develops staffing recommendations • Develops staffing schedules to ensure maximum efficiency of resources to meet customer demand • Analyzes and evaluates contact center patterns, including volumes, trends, and contact center productivities • Identifies unexpected absences, deviations from schedules, and other operational disruptions • Evaluates results of forecasted contact center workload to build resourcing and scheduling plans to meet business objectives • Analyzes data using a centralized vs. decentralized queue strategy • Evaluates how this strategy may impact key performance metrics and staffing plans • Analyzes and evaluates key performance metrics for improvement and data-driven recommendations • Assesses contact center staff’s productivity and prepares feedback for contact center supervisory staff • Maintains accurate records of contact center staff’s schedules, time off requests, and other staffing-related information • Ensures scheduled reports on the effectiveness and efficiencies of contact center • Assists in developing policies and procedures for workforce management unit

🎯 Requirements

• Requires a Bachelor's degree • 2 – 4 years of related experience • Ability to prioritize, perform independent decision making, and manage time effectively preferred.

🏖️ Benefits

• competitive pay • health insurance • 401K and stock purchase plans • tuition reimbursement • paid time off plus holidays • flexible approach to work with remote, hybrid, field or office work schedules