Centene Corporation
10,000+ employees
Founded 1984
🛡️ Insurance
💼 Consulting
🏥 Healthcare
Insurance • Consulting • Healthcare
Centene Corporation is a leading provider of government-sponsored healthcare services, specializing in delivering affordable and high-quality healthcare solutions. For over 40 years, Centene has focused on transforming the health of communities by expanding access to Medicaid, Medicare, and Health Insurance Marketplace services, as well as serving military communities through the TRICARE program. As the largest Medicaid managed care organization and a key participant in the Marketplace, Centene emphasizes localized healthcare delivery combined with strong partnerships with nonprofit organizations to meet the unique needs of its members. Centene is also committed to corporate sustainability and social responsibility, prioritizing environmental stewardship and ethical governance to enhance the well-being of the communities it serves.
Workforce Scheduling Analyst II
🔥 32 minutes ago
🐊 Florida, New York, +3 more states – Remote
💵 $27 - $48 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
🧐 Analyst
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Centene Corporation
10,000+ employees
Founded 1984
🛡️ Insurance
💼 Consulting
🏥 Healthcare
Insurance • Consulting • Healthcare
Centene Corporation is a leading provider of government-sponsored healthcare services, specializing in delivering affordable and high-quality healthcare solutions. For over 40 years, Centene has focused on transforming the health of communities by expanding access to Medicaid, Medicare, and Health Insurance Marketplace services, as well as serving military communities through the TRICARE program. As the largest Medicaid managed care organization and a key participant in the Marketplace, Centene emphasizes localized healthcare delivery combined with strong partnerships with nonprofit organizations to meet the unique needs of its members. Centene is also committed to corporate sustainability and social responsibility, prioritizing environmental stewardship and ethical governance to enhance the well-being of the communities it serves.
📋 Description
• Analyzes the contact center's workload • Builds resourcing and optimizes scheduling plans • Develops staffing schedules • Analyzes contact center patterns • Evaluates results of forecasted workload • Analyzes data using centralized vs. decentralized queue strategy • Assesses contact center staff’s productivity • Maintains accurate records of schedules • Ensures scheduled reports on effectiveness and efficiencies • Assists in developing policies and procedures
🎯 Requirements
• Bachelor's degree • 2 - 4 years of related experience • Ability to prioritize • Perform independent decision making • Manage time effectively
🏖️ Benefits
• Competitive pay • Health insurance • 401K and stock purchase plans • Tuition reimbursement • Paid time off plus holidays • Flexible approach to work with remote, hybrid, field or office work schedules
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