Vice President, MS-ISAC Member Engagement

🕒 July 3

🇺🇸 United States – Remote

💵 $191.1k - $344k / year

⏰ Full Time

🔴 Lead

👔 Vice President

👻 Ghost score 34%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Center for Internet Security

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

🔒 Cybersecurity

📋 Compliance

🤖 Artificial Intelligence

Cybersecurity • Compliance • Artificial Intelligence

Center for Internet Security is an organization dedicated to enhancing the cybersecurity posture of businesses and individuals. It provides resources and tools focused on improving baseline cybersecurity measures, encouraging adherence to best practices, and ensuring compliance with privacy regulations. Their mission involves promoting improved security and resilience through collaboration and the sharing of knowledge and resources.

📋 Description

• Provide leadership and oversight for MS-ISAC member services and support, training and education, regional engagement, and state and territory strategic engagement • Lead MS-ISAC member engagement strategies that improve service awareness, member satisfaction, effective use of services, and sustained participation • Lead the design and continuous improvement of the MS-ISAC member experience across onboarding, engagement, support, service adoption, renewal support, and ongoing value realization • Develop strategies and operating practices that ensure members understand the value of MS-ISAC membership and can access and use available services, resources, expertise, and community • Serve as a senior relationship lead with member executives and SLTT leaders, including CIOs, CISOs, Homeland Security Advisors, Emergency Managers, and other senior public-sector stakeholders • Conduct executive-level engagements with state and territory leaders to understand priorities, identify concerns, communicate MS-ISAC value, and support alignment with whole-of-state objectives • Oversee member support functions and responses to member needs, questions, escalations, and service-related issues • Oversee MS-ISAC training and education efforts to increase cybersecurity knowledge and awareness and improve cybersecurity resilience • Lead regional engagement efforts with local governments, regional partners, associations, and other SLTT stakeholders • Establish scalable engagement approaches for strategic members and accounts, including engagement plans, relationship cadences, value reviews, executive touchpoints, and internal CIS coordination • Ensure member feedback, priorities, concerns, and service needs inform service improvement, training, reporting, and value messaging • Partner with Sales and Business Services, Operations, Intelligence, and Services, Product, Marketing, Legal, Finance, and other CIS teams • Develop and maintain engagement playbooks, templates, reporting mechanisms, and operating practices • Track and report member engagement metrics, including service awareness, training participation, support trends, sentiments, engagement activity, and strategic risks or opportunities • Lead, coach, and develop assigned staff and managers • Represent MS-ISAC in member meetings, executive forums, regional engagements, association events, conferences, and other external engagements • Perform other tasks and responsibilities as assigned

🎯 Requirements

• Bachelor’s degree in business, public administration, cybersecurity, or a related discipline • 10+ years of progressive professional experience, including 7+ years in senior leadership roles • Senior leadership experience in member engagement, customer success, customer experience, account or relationship management, public-sector engagement, service delivery, or a related member-facing function • Demonstrated experience leading teams responsible for complex member, customer, stakeholder, or account relationships • Demonstrated experience developing and implementing engagement, customer success, member experience, retention, service adoption, or relationship-management strategies • Ability to translate member priorities and operational concerns into actionable recommendations, engagement strategies, and service improvement opportunities • Strong executive presence, including the ability to facilitate high-level discussions, challenge assumptions constructively, and influence outcomes • Ability to navigate ambiguity and operate effectively in environments with evolving strategy, structure, and requirements • Experience working with state, local, tribal, or territorial government organizations or demonstrated ability to successfully operate within complex public-sector environments • Demonstrated ability to build trusted relationships with senior public-sector leaders, member executives, customers, and other key stakeholders • Excellent verbal, written, facilitation, and presentation skills suitable for executive and public-facing engagements • Demonstrated ability to collaborate across organizational boundaries and lead through both authority and influence • Commitment to advancing cybersecurity resilience across the public sector • High degree of professional judgment, discretion, and integrity • Enthusiastic and passionate about the CIS mission of securing the connected world • Must be a citizen of the United States of America • Additional years of relevant experience or a combination of an Associate’s degree or equivalent and relevant experience may be substituted for the Bachelor’s degree