HR Director – Call Center Operations

Job not on LinkedIn

🔥 0 minutes ago

🏄 California, Florida, +6 more states – Remote

🏄 California – Remote 🐊 Florida – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote ❄️ Minnesota – Remote ☕ Washington – Remote

💵 $140k - $160k / year

⏰ Full Time

🔴 Lead

📞 Call Center Representative

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Centerfield

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛡️ Insurance

📦 Logistics

💼 Consulting

💰 $136M Debt Financing on 2017-02

Insurance • Logistics • Consulting

Centerfield is a marketing and customer acquisition company that partners with 25% of Fortune 100 brands to boost their customer base through digital media. The company offers marketing and sales services, and its proprietary audience solutions help brands reach over 200 million in-market shoppers. Centerfield focuses on leveraging its digital brands to enhance brand consideration and customer loyalty, helping its clients increase sales and improve productivity. Known for its fast and robust services, Centerfield has been a go-to partner for Fortune 100 companies, offering significant returns on investment and serious growth opportunities.

📋 Description

• Lead people operations across Centerfield’s multi-site U.S. call center network • Serve as strategic HR partner to Call Center Site Directors, Operations Managers, and supervisors • Coach managers on feedback, accountability, attendance management, and agent retention • Translate operational objectives into frontline people strategies • Lead, mentor, and develop a distributed team of HR Partners • Establish SOPs and response SLAs across shifts and time zones • Escalate complex investigations, disciplinary decisions, and involuntary terminations • Manage end-to-end talent acquisition for U.S. call center hiring • Lead the Call Center Recruiting team and set sourcing, funnel, and candidate-experience standards • Drive high-volume recruiting pipelines to meet training dates, headcount quotas, and seasonal ramps • Track and optimize cost-per-hire, time-to-fill, interview-to-offer, and early show-rate metrics • Oversee employee relations and investigations involving grievances, policy violations, performance issues, and wage-and-hour disputes • Maintain compliance with multi-state employment laws • Partner with Legal and senior HR leadership on high-risk personnel decisions • Analyze turnover and 30/60/90-day attrition • Design retention and recognition initiatives for call center environments

🎯 Requirements

• 10+ years of progressive HR experience, with substantial focus in high-volume operational environments • Experience in call centers, contact centers, warehousing/fulfillment, or customer care operations • Experience managing, coaching, and developing HR Partners and Talent Acquisition professionals • Experience partnering with operational directors and frontline supervisors in metric-driven, fast-paced environments • Subject-matter expertise in high-volume employee relations and structured workplace investigations • Multi-state wage-and-hour compliance experience for hourly teams • Ability to leverage recruiting and turnover metrics to identify root causes and implement retention strategies • Strong communication, conflict resolution, and influence skills • Agility, decisive problem-solving, and composure during operational escalations • Experience in technology-enabled sales, performance marketing, or customer acquisition operations is a plus • Must currently reside in California, Florida, Minnesota, New Jersey, New York, Ohio, Oregon, or Washington

🏖️ Benefits

• Generous quarterly bonus • Unlimited PTO • Medical, dental, and vision plans • Generous parental leave • 401(k) company match plan, fully vested day 1 • Paid charity and volunteer days • Career growth and promotion-from-within opportunities • Award-winning culture and team spirit