Sexual Assault Helpline - Call Center

🕒 August 27

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

📞 Call Center Representative

👻 Ghost score 30%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Suncoast Center, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1944

🏥 Healthcare

🤝 Non-profit

Healthcare • Non-profit

Suncoast Center, Inc. is a long-established nonprofit behavioral health organization based in Pinellas County that provides comprehensive mental health and related support services. The agency offers behavioral health services, sexual assault services (including a 24/7 Sexual Assault Helpline), and suicide prevention resources (including the Suicide & Crisis Lifeline 988). Suncoast highlights community impact metrics on its site — for example, 13,550 individuals and families served, 243,717 services provided, high satisfaction rates (about 94% satisfied with quality of care), and rapid access to care for many clients — and notes more than 80 years of operation. The organization solicits donations, runs programs such as Art Heals for survivors, and is accredited, indicating formal standards of care and community-focused, mission-driven services.

📋 Description

• Provide confidential, trauma-informed crisis intervention and support to primary and secondary survivors of sexual assault • Assess safety needs and provide individualized support, resources, referrals, and safety planning • Use active listening, empathy, and nonjudgmental communication to empower survivors and support informed decision-making • Provide information about medical, legal, advocacy, counseling, and community resources while respecting survivor autonomy • Maintain composure and professional boundaries when supporting callers in crisis • Maintain confidentiality and comply with organizational policies, ethical standards, and mandated reporting requirements • Coordinate referrals, warm handoffs, and services with community providers, hospitals, law enforcement, and advocacy programs • Collaborate with multidisciplinary teams and community partners to promote continuity of care • Advocate for survivors’ rights, choices, and access to appropriate support • Maintain professional relationships with community providers and agency staff • Maintain accurate client records and service documentation • Collect and accurately enter survivor service data into required systems • Support exam room oversight, OSHA compliance, supply inventory, and maintenance coordination • Participate in staff development, quality assurance, and program meetings • Maintain open communication with program leadership regarding operations and service strategies • Demonstrate accountability, ethical conduct, professionalism, and respect • Adhere to agency policies regarding ethics, supervision, confidentiality, safety, and information security • Maintain HIPAA compliance and complete required annual training • Perform additional duties as assigned

🎯 Requirements

• High school diploma or GED required • Customer service experience preferred • Bachelor’s degree preferred • Knowledge of trauma and the impact of domestic and sexual violence • Strong organizational and communication skills • Ability to develop and maintain cooperative community relationships • Comfortable working with diverse populations • Ability to work flexible hours and some evenings • Commitment to ethical standards and excellence • Proficiency in required computer and technical systems • Must be 21 years of age • Negative drug screening prior to hire and throughout employment • Clear criminal background check throughout employment and local checks prior to hire and annually • DCF Level II background screening prior to hire and as required by DCF • Valid Florida driver’s license • Acceptable driving record • Reliable vehicle, valid registration, and valid vehicle insurance • Compliance with Florida laws and administrative codes, including fingerprinting and good moral character determination • Computer and technical skills sufficient to perform responsibilities and train others • Successful completion of ACT (30-hour Florida Council Against Sexual Violence Advocacy Core Training), at least 2 hours of instructor-led role-plays, and at least 4 hours of on-the-job training • Completion of 8 hours of ongoing sexual violence training annually • Ability to comply with HIPAA, confidentiality, ethical, safety, information security, and organizational requirements

🏖️ Benefits

• Per diem employment • Remote work opportunity • Flexible hours, including some evenings • Staff development opportunities • Participation in quality assurance and program meetings • Required annual training and professional development through sexual violence training