Call Center Representative

Job not on LinkedIn

🔥 0 minutes ago

🐊 Florida, North Carolina, +3 more states – Remote

🐊 Florida – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

💵 $18 - $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Phoenix Data Corporation

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Phoenix Data Corporation is a provider of data and records management, certified federal data center and cloud hosting, and IT/engineering services focused on secure, compliant solutions. The company offers records modernization, data/document management, cloud hosting with federal certifications, health care technologies, engineering and information technology services, workforce training, and call center operations. Phoenix serves military, government, healthcare, and commercial clients and emphasizes security, national compliance certifications, and adaptable technical expertise.

📋 Description

• Handle inbound customer interactions and provide exceptional customer service • Complete required outbound follow-up • Take ownership of customer interactions from start to finish whenever possible • Use internal resources, knowledge bases, job aids, operational documentation, and available tools to research and troubleshoot concerns • Ask probing questions to identify issues and determine the correct course of action • Work toward high one-call resolution and escalate appropriately • Maintain call control while demonstrating empathy, professionalism, and active listening • Navigate multiple web-based programs, browsers, applications, and dual monitors simultaneously • Accurately document interactions in CRM, case-management, or ticketing systems • Document research, troubleshooting, actions taken, customer education, and final resolution • Attach supporting documentation to customer cases when required • Follow program, state, client, and company policies while maintaining quality and compliance standards • Monitor email and Microsoft Teams communications throughout the workday • Support phone, chat, ticket, and other customer-support channels as assigned • Process Practitioner/Provider enrollment packages for New Jersey Early Intervention agencies • Review enrollment submissions and supporting documentation for completeness and follow up on corrections or clarifications • Process authorized profile modifications and licensing updates • Maintain enrollment records and supporting documentation for audit and internal-control purposes • Respond to enrollment inquiries through telephone and support-ticket channels • Initiate outbound follow-up for enrollment activities • Serve as a backup resource for enrollment questions after training and qualification • Communicate with Program Management and internal leadership about enrollment questions, issues, process changes, and program requirements • Progressively cross-train across additional client campaigns and maintain compliance across assigned campaigns • Meet productivity, quality, attendance, schedule-adherence, documentation, and performance expectations

🎯 Requirements

• High school diploma or GED required • Minimum three (3) years of recent inbound contact center customer service experience within the last six (6) years • Experience working in an established contact center environment where handling telephone interactions through a call queue was a primary responsibility • Strong troubleshooting, research, and critical-thinking skills • Excellent documentation and organizational skills • Strong verbal and written communication skills • Excellent customer service and interpersonal skills • Ability to learn and accurately apply detailed program rules and procedures • Ability to multitask across numerous systems while assisting customers • Ability to type at least 50 WPM accurately while speaking with customers • Strong attendance history and dependability • Experience using CRM platforms and contact center software • Ability to work effectively both independently and within a collaborative team environment • Must successfully complete applicable pre-employment verification and screening requirements • Three years previous remote contact center experience in last six years • Windows 11 desktop or laptop computer, two years old or newer • Minimum 16 GB RAM • Ability to support dual monitors and wired headset connections • Ethernet/hardwired internet connection • Minimum 50 Mbps download speed and 10 Mbps upload speed • Functional external keyboard and mouse if using a laptop • Virus protection and firewall software installed • Reliable backup internet solution, such as a mobile or personal hotspot • Full attendance and participation throughout orientation and training are required • Willingness and ability to accommodate assigned shifts and coverage needs between 7:00 AM and 6:00 PM Eastern Time, Monday through Friday • Selected candidates must successfully complete criminal background screening, drug screening, employment verification, professional reference verification, remote system compatibility verification, internet speed/connectivity verification, and typing assessment • Healthcare customer service experience, government program experience, enrollment or credentialing experience, detailed records processing, provider/program participant support, and technical support experience are preferred • Bilingual skills are a plus

🏖️ Benefits

• Paid Time Off • Paid Holidays • Medical Insurance • Dental Insurance • Vision Insurance • Cross-training opportunities • Permanent full-time employment • Phoenix Data Corporation will provide dual monitors and an approved hardwired headset if needed • Potential overtime based on business, staffing, or coverage needs