Call Center Representative

Job not on LinkedIn

🕒 2 days ago

🏈 Alabama, California, +17 more states – Remote

🏈 Alabama – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote ⚜️ Louisiana – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

💵 $34k - $40k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

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CENTERLIGHT

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2012

🔧 Hardware

🤝 B2B

🛍️ eCommerce

Hardware • B2B • eCommerce

CENTERLIGHT is an award-winning architectural LED lighting company based in Marina Del Rey, CA that designs, engineers and supplies custom and premade LED linear fixtures, magnetic track systems, ring lights and RGB lighting solutions for commercial, residential and marine projects. Founded in 2013, the company provides lighting design services, project support and direct sales to architects, developers, builders, retailers, hospitality clients and homeowners, emphasizing high-CRI, energy-efficient LED products and fast shipping from California.

📋 Description

• Handle incoming and outgoing calls efficiently while maintaining a professional and courteous demeanor. • Schedule patient appointments accurately using the organization's electronic medical record (EMR) system. • Respond to patient inquiries regarding services, appointment availability, billing, and other general information. • Assist patients in rescheduling or canceling appointments while adhering to organizational guidelines. • Verify and update patient demographic and insurance information during calls. • Educate patients on healthcare services, office policies, and available resources. • Document all patient interactions and maintain accurate call records in the appropriate systems. • Document patient complaints and escalate complex issues to the appropriate department or supervisor. • Collaborate with clinical staff, administrative teams, and other departments to ensure a seamless patient experience. • Follow HIPAA regulations to maintain patient confidentiality and data security. • Achieve performance goals, including call quality, response time, and customer satisfaction metrics. • Outreach to inquiring callers to keep them informed about their issues/request’s status or resolution. • Adhere to company and department policies and procedures. • Adheres to all applicable compliance requirements and the Code of Conduct.

🎯 Requirements

• Associate degree preferred or equivalent relevant call center years of experience preferred. • Able to pass a typing test with at least 40 WPM. • Bilingual Requirement: Spanish, Russian, Chinese, Bengali, Korean • 1 – 2 years experience in customer service, quality, and/or auditing experience. • Excellent written and verbal communication skills. • Ability to thrive in a fast-paced environment and meet assigned deadlines. • Excellent organizational skills, accuracy, and attention to detail. • Ability to operate both independently and collaboratively as required. • Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.

🏖️ Benefits

• Health insurance • Paid time off • Professional development opportunities