Call Center Representative

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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TeleSolv Consulting

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

🏛️ Government

🤝 B2B

🏢 Enterprise

Government • B2B • Enterprise

TeleSolv Consulting is an IT and management consulting firm that provides strategy, program and business management, information systems integration, acquisitions planning, operations support, and contact center management. It focuses on serving federal, state, and local government agencies as well as businesses and non-profit organizations, delivering solutions such as web design & development, performance and information management, compliance, and digital transformation to accelerate organizational performance.

📋 Description

• Provide courteous, prompt, and accurate responses to public inquiries, following established protocols and procedures. • Share only approved and verified information with the public, ensuring that all communication is clear and compliant with company policies. • Handle inbound and outbound customer service interactions via phone, email, or chat in a timely and professional manner. • Document all interactions accurately in the company's system for tracking and auditing purposes. • Stay up to date with any changes to procedures, FAQs, or relevant information that needs to be shared with customers. • Work collaboratively with internal teams to escalate and resolve any issues beyond standard scope. • Maintain confidentiality and follow all required data protection guidelines during customer interactions.

🎯 Requirements

• Must be a U.S Citizen • High School Diploma or GED • MUST hold an active secret clearance or have held one in the past • At least one (1) year of experience in a customer service role, ideally in a high-volume or public-facing environment. • Strong written and verbal communication skills, with a focus on delivering clear and accurate information. • Proficiency in basic computer applications and the ability to navigate multiple systems while maintaining focus on the customer. • Ability to remain calm, professional, and solution-focused during high-stress situations. • Self-discipline and time management skills, necessary for working independently in a remote setting. • Returned Peace Corps Volunteers (RPCV) are highly encouraged to apply, but this is not required. • Experience working in a virtual team or prior remote work experience is a plus. • Bilingual (English/Spanish) candidates are preferred due to the diverse customer base.

🏖️ Benefits

• Job Benefits