Consumer Engagement Representative – Team Lead

Job not on LinkedIn

🔥 5 minutes ago

🌵 Arizona, Colorado, +8 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🐎 Kentucky – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $48.3k - $65.9k / year

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CenterWell Senior Primary Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

CenterWell Senior Primary Care is a healthcare provider focused on delivering personalized primary care to senior citizens. The company emphasizes a comprehensive and holistic approach to healthcare, addressing the physical, social, and emotional needs of older adults. As part of its service offerings, CenterWell includes home health services and pharmacy support to complement its senior primary care. The organization is committed to offering stability, inclusive benefits, and career growth opportunities for its employees while maintaining a culture of mutual respect and mindfulness. CenterWell is a brand under the larger healthcare entity, Humana.

📋 Description

• Serve as an expert in mail-order pharmacy benefits, medication delivery timelines, refill processes, and savings potential • Oversee enrollment, education, engagement, and activation activities for client groups and products • Partner with supervisors and the QA team to improve call quality and meet conversion goals • Lead advanced administrative, operational, and customer support functions • Operate independently with minimal oversight as a key team resource and leader • Maintain confidentiality, professionalism, emotional intelligence, and leadership • Collaborate with leadership to drive best practices and innovative solutions • Inspire and guide team members, fostering engagement and identifying development and performance-improvement opportunities • Own critical processes to drive efficiency, accuracy, and execution excellence • Support special campaigns and seasonal initiatives, including the Annual Enrollment Period

🎯 Requirements

• High school diploma or equivalent required • 2+ years of experience in customer service, consumer engagement, pharmacy benefit, customer service leadership, healthcare, or related operational roles • Experience working in a structured, metric-driven environment with daily, weekly, and monthly performance goals • Comfortable navigating multiple systems and documentation tools simultaneously • Experience reporting insights to senior leadership staff • Commitment to protecting member privacy and complying with regulatory guidelines • Ability to work shifts Monday–Friday during 8 a.m.–11 p.m. EST and Saturdays 8 a.m.–6:30 p.m. EST • Minimum home internet speed of 25 Mbps download and 10 Mbps upload • Dedicated workspace without ongoing interruptions to protect PHI/HIPAA information • Preferred: 3+ years of experience in consumer engagement, customer service leadership, or related operational roles • Preferred: Experience supporting enrollment, benefits, client education, or healthcare-related engagement programs • Preferred: Experience leading teams or projects in a fast-paced environment • Preferred: Experience managing complex administrative or operational processes • Preferred: History of developing or mentoring team members • Preferred: Experience with technology platforms, CRM systems, or digital engagement tools • Preferred: Intermediate to advanced Microsoft Suite experience, including Excel and PowerPoint • Preferred: Familiarity with Humana tools or pharmacy benefit structures • Spanish/English bilingual ability is a bonus, not required

🏖️ Benefits

• Bonus incentive plan based on company and/or individual performance • Medical, dental and vision benefits • 401(k) retirement savings plan • Paid time off • Company and personal holidays • Paid parental and caregiver leave • Short-term and long-term disability • Life insurance • Training including compliance, systems navigation, motivational education, and product knowledge • Remote work arrangement • Home office work setup with dedicated workspace • Occasional travel to Humana offices for training or meetings