Technical Support Representative

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CGS Nexus

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1984

🤝 B2B

💼 Consulting

🏢 Enterprise

B2B • Consulting • Enterprise

CGS Nexus is a global business transformation and Business Process Outsourcing (BPO) provider that combines AI-powered automation with human teams to deliver Total Experience (TX) across customer, employee, and partner journeys. It offers AI‑supported services including customer care, technical support (L1–L4), sales support, renewals management, channel enablement, professional services, and finance/back‑office operations. CGS Nexus operates multilingual delivery centers across the U. S. , Romania, Chile, Colombia, Israel, and India and serves enterprise and mid‑market clients across finance (BFSI), healthcare, retail & e‑commerce, technology, telecom, and travel & hospitality. The company emphasizes outcome accountability, long client tenure, AI Agents/Copilots/Data analytics, compliance-capable regional delivery, and measurable CX and back‑office transformation.

📋 Description

• Provide comprehensive support, repair, and assistance to retail locations regarding POS software and hardware issues. • Repair and maintain equipment, including Point of Sale terminals, scanners/scales, printers, drawers, monitors, keyboards, and computers, along with their relevant software. • Assist in the setup and installation of new hardware and POS-related software. • Perform troubleshooting on core system remote devices. • Engage in various computer-related break-fix repairs as needed. • Effectively manage time, prioritize tasks, and work independently while maintaining strong communication with store staff.

🎯 Requirements

• Proven experience and knowledge in replacing, configuring, and setting up new hardware and software. • Strong understanding of POS hardware (including all peripherals) • Proficient in electronic troubleshooting at the board level, with capabilities to repair terminals, computers, and peripherals at the component level. • Proficient in networking. • You need to have your own equipment that you can use, including dual monitors and a strong wired internet connection.