Technical Support Specialist – Photo Finishing Equipment

Job not on LinkedIn

🕒 August 7

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

CGS Nexus

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1984

🤝 B2B

💼 Consulting

🏢 Enterprise

B2B • Consulting • Enterprise

CGS Nexus is a global business transformation and Business Process Outsourcing (BPO) provider that combines AI-powered automation with human teams to deliver Total Experience (TX) across customer, employee, and partner journeys. It offers AI‑supported services including customer care, technical support (L1–L4), sales support, renewals management, channel enablement, professional services, and finance/back‑office operations. CGS Nexus operates multilingual delivery centers across the U. S. , Romania, Chile, Colombia, Israel, and India and serves enterprise and mid‑market clients across finance (BFSI), healthcare, retail & e‑commerce, technology, telecom, and travel & hospitality. The company emphasizes outcome accountability, long client tenure, AI Agents/Copilots/Data analytics, compliance-capable regional delivery, and measurable CX and back‑office transformation.

📋 Description

• Provide nationwide break/fix technical support for photo finishing equipment via outbound and inbound phone communication and email • Troubleshoot mechanical and software issues remotely using NetOps, VNC, TeamViewer, and FIDS • Monitor website offerings and connectivity status for online operations • Contact retail sites about connectivity errors or product stock issues to reduce downtime • Guide customers through software navigation and operational procedures via remote sessions • Assist customers with locating part numbers, ordering parts, and installing customer-replaceable units • Support device swaps involving media drives, DX printers, and Dymo label printers, including setup and installation • Escalate unresolved issues to Depot, OSSN, and DFS departments

🎯 Requirements

• Experience with remote troubleshooting tools such as NetOps, VNC, and TeamViewer • Strong understanding of mechanical and software troubleshooting principles • Excellent verbal and written communication skills • Ability to manage multiple tasks and prioritize proactive outreach to reduce equipment downtime • Familiarity with photo finishing equipment or related technology is highly preferred • Detail-oriented, patient, and capable of providing clear, step-by-step customer guidance

🏖️ Benefits

• Competitive salary • Opportunity to work remotely and support a nationwide customer base • Collaborative and supportive work environment • Training and development opportunities to grow your technical expertise