Technical Support Specialist – Photo Finishing Equipment

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CGS Nexus

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1984

🤝 B2B

💼 Consulting

🏢 Enterprise

B2B • Consulting • Enterprise

CGS Nexus is a global business transformation and Business Process Outsourcing (BPO) provider that combines AI-powered automation with human teams to deliver Total Experience (TX) across customer, employee, and partner journeys. It offers AI‑supported services including customer care, technical support (L1–L4), sales support, renewals management, channel enablement, professional services, and finance/back‑office operations. CGS Nexus operates multilingual delivery centers across the U. S. , Romania, Chile, Colombia, Israel, and India and serves enterprise and mid‑market clients across finance (BFSI), healthcare, retail & e‑commerce, technology, telecom, and travel & hospitality. The company emphasizes outcome accountability, long client tenure, AI Agents/Copilots/Data analytics, compliance-capable regional delivery, and measurable CX and back‑office transformation.

📋 Description

• Provide nationwide break/fix technical support for photo finishing equipment via outbound and inbound phone communication and email • Troubleshoot mechanical and software issues remotely using NetOps, VNC, TeamViewer, and FIDS • Monitor website offerings and connectivity status for online operations • Contact retail sites about connectivity errors or product stock issues to reduce downtime • Guide customers through software navigation and operational procedures via remote sessions • Assist customers with locating part numbers, ordering parts, and installing customer-replaceable units • Support device swaps involving media drives, DX printers, and Dymo label printers, including setup and installation • Escalate unresolved issues to Depot, OSSN, and DFS departments

🎯 Requirements

• Experience with remote troubleshooting tools such as NetOps, VNC, and TeamViewer • Strong understanding of mechanical and software troubleshooting principles • Excellent verbal and written communication skills • Ability to manage multiple tasks and prioritize proactive outreach to reduce equipment downtime • Familiarity with photo finishing equipment or related technology is highly preferred • Detail-oriented, patient, and capable of providing clear, step-by-step customer guidance

🏖️ Benefits

• Competitive salary • Opportunity to work remotely and support a nationwide customer base • Collaborative and supportive work environment • Training and development opportunities to grow your technical expertise