Senior Help Desk Technician

🕒 March 6

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CGS Federal (Contact Government Services)

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

🔒 Cybersecurity

B2B • Consulting • Cybersecurity

CGS Federal (Contact Government Services) is dedicated to enhancing government operations by optimizing human, technical, and financial resources. Their team comprises technologists, consultants, and project managers who collaborate with clients to deliver tailored solutions that address specific needs. The company specializes in IT infrastructure, software development, cloud services, and various consulting services aimed at improving efficiency and innovation within federal agencies.

📋 Description

• Fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users • Provide backup/restoration admin/support • Support file servers • Administer user accounts/mailboxes • Install and troubleshoot software/hardware • Set up and troubleshoot handheld devices • Support and train remote users • Create procedural documentation and spreadsheets/databases for tracking • Maintain IT ticket information utilizing ITIL • Conduct accountable IT inventories • Train new employees and staff on standard applications • Set up conference and training rooms for presentations • Utilize online meeting applications to support hardware set-up and facilitate online meetings

🎯 Requirements

• One year or more Adobe Connect or related online meeting center set-up experience • ITIL Foundations certification • Change Management experience • Active DOD clearance of Level 6 Public Trust or above

🏖️ Benefits

• Health, Dental, and Vision • Life Insurance • 401k • Flexible Spending Account (Health, Dependent Care, and Commuter) • Paid Time Off and Observance of State/Federal Holidays