Senior Customer Success Manager – Scaled

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $160k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Chainguard

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🔐 Security

☁️ SaaS

🔒 Cybersecurity

Security • SaaS • Cybersecurity

Chainguard is a company that specializes in building secure container images to enhance software security and compliance. Their products include low-to-zero CVE container images, which are updated daily to maintain security and compliance standards such as FedRAMP, NIST 800-53, PCI-DSS, SOC2, and CIS benchmarks. Chainguard focuses on reducing vulnerabilities, automating compliance, and supporting development workflows without compromising on innovation and productivity. The company serves a wide range of industries, including highly regulated sectors, by providing hardened image solutions to mitigate software supply chain risks and enhance application security.

📋 Description

• Design and execute automated, data-driven strategies to support customers at scale throughout their journey. • Develop, implement, and continuously refine scalable customer success programs for onboarding, adoption, and renewal. • Automate customer touch points using lifecycle email campaigns, in-app guidance, and resource libraries. • Instrument the customer journey with metrics, triggers, and workflows that drive proactive engagement. • Build and manage one-to-many engagement through webinars, office hours, community programs, and knowledge base resources. • Create and curate onboarding guides, best-practice documentation, and product tutorials. • Segment customers using health data and behavioral signals and deliver personalized automated outreach. • Collaborate with Product, Marketing, Education, Sales, and Support teams on scalable success initiatives and consistent customer experiences. • Advocate for product and process improvements based on customer feedback and journey analytics. • Monitor customer health metrics, product usage, and engagement patterns. • Measure and optimize scaled programs to improve efficiency, adoption, and retention. • Report on onboarding completion, engagement, and renewal performance metrics.

🎯 Requirements

• 3+ years of experience in enterprise, customer-facing roles collaborating with both technical and business teams, such as Customer Success, Professional Services, Technical Account Management, Sales, Solutions Engineering, or Technical Support. • Experience operating in a scaled or digital success model, using automation, data insights, and digital programs to engage and support customers efficiently across their lifecycle. • Ability to design and optimize systems, workflows, and playbooks that drive customer outcomes at scale. • Ability to autonomously own a customer portfolio, drive outcomes, manage escalations, and make decisions on de-risking accounts or engaging leadership. • Experience creating and refining scalable processes, programs, and tools. • Comfort using analytics, customer health data, and behavior signals to inform engagement strategies and continuous improvement. • High emotional intelligence and prioritization skills. • Commitment to continuous learning, professional growth, and operational excellence. • Previous early-stage startup experience (strongly preferred). • Passion for technology and cybersecurity (strongly preferred).

🏖️ Benefits

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. • Receive stock options upon hire and promotion. • Participate in secondary offerings and have 10 years to exercise your options. • 100% covered health, vision and dental insurance premiums for you and your dependents. • ∞ Flexible Time Off. • 18 weeks paid parental leave for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout the child's first year. • Team meetup opportunities and bi-annual destination summits.