Director of Operations – Deliberations

🕒 August 4

🇺🇸 United States – Remote

💵 $205.5k - $241.5k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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Change.org

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2007

🤝 Non-profit

🤲 Charity

🌍 Social Impact

Non-profit • Charity • Social Impact

Change. org is a nonprofit organization that empowers individuals to create impactful petitions for social change. With a vast network of over 500 million users, it offers tools to help people start campaigns, gather support, and influence decision-makers in government and institutions. Change. org focuses on various causes including youth empowerment, gender equality, and education reform, making it a platform for voices advocating for important issues.

📋 Description

• Own end-to-end delivery of civic dialogues across active cities, from recruitment through facilitation to post-dialogue reporting • Maintain a biweekly launch cadence while ensuring high quality • Lead, hire, onboard, and develop the program manager team • Redesign and document the 12-week dialogue playbook into a repeatable system • Implement AI-powered workflows for participant matching, synthesis, and insight extraction • Build trusted relationships with city offices, mayors, staffers, and political leaders across the spectrum • Protect the program's non-partisan credibility • Partner strategically with the GM and policy directors on program growth and direction • Develop effective, implementable city-level policy

🎯 Requirements

• 8+ years of experience in operations or program leadership • Ideally, experience as a Chief of Staff or senior operations leader in a government office or civic/political organization • Proven people management experience, including developing senior or expert-level individual contributors • Direct experience in or alongside city governments • Track record of building and scaling programs or processes from an early stage • Experience running structured dialogue, deliberative processes, or community engagement programs • Cross-partisan experience with conservative- and liberal-leaning stakeholders • People and team leadership skills • Operations and program management expertise across multiple concurrent complex programs and staggered 12-week cycles • Systems thinking and AI fluency • Strategic program design skills • Understanding of civic dialogue and deliberation principles • Cross-partisan stakeholder management skills • City-level policy development skills • Must be based in the United States • Must be legally authorized to work in the United States

🏖️ Benefits

• Compensation based on a predetermined salary scale and cost of labor for the location • Take-home task compensated for approximately 4 hours at the prorated hourly rate • Equal employment opportunity • Reasonable accommodations throughout the recruitment process

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