Per Diem RN, Triage

🔥 19 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $45 / hour

⏱ Part Time

🟢 Junior

👻 Ghost score 0%

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• Open for 1 day.
• Jobs at this company usually fill in 21 days.

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Chapters Health System

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1983

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 Non-profit

Healthcare • Healthcare Insurance • Non-profit

Chapters Health System is a comprehensive healthcare organization recognized as a Great Place to Work® for seven consecutive years. It operates a variety of services including palliative medicine, hospice care, and grief services across the Mid-Atlantic and Southeast regions of the United States. Chapters Health System is dedicated to offering coordinated, compassionate care for patients of all ages and conditions, with an emphasis on emotional and spiritual support. The organization also engages in community support through volunteer opportunities, personal and corporate giving, and its Life's Treasures Thrift Stores. As a not-for-profit, Chapters Health System is committed to being a supportive partner for patients, families, and healthcare professionals.

📋 Description

• Provide telephonic support to patients and families • Establish and maintain positive relationships with team members, patients/families, and referral resources • Triage after-hours phone calls and efficiently meet callers’ needs using excellent customer service • Provide telephone advice and education for patient needs • Handle telephone inquiries related to Chapters Health System’s services and explain service benefits • Gather necessary information and documentation to maintain complete, current, and accurate patient records • Enter data into tracking systems, including patient referral files in the EMR • Reassure patients and families by phone, identify solutions, and recognize when an in-person visit is needed • Coordinate in-person visits when needed or requested • Assist patients and families in achieving desired comfort levels • Use appropriate support and expert resources to resolve complex situations • Document patient/family contacts in the EMR and communicate with the Interdisciplinary Group • Report technical issues immediately and resolve them within 30 minutes or report to an IPU/Resource Center as directed • Report to a company-designated location during emergencies to ensure continuity of services • Perform other duties as assigned

🎯 Requirements

• Candidates must possess and maintain any licenses or certifications required by the state in which they will perform their duties • Ability to apply for/obtain license to practice as an RN in Washington D.C. within 30 days of hire • Minimum of one (1) year nursing experience • Previous experience working with an EMR/EHR system • Ability to effectively communicate in English (verbal and written) • Reliable transportation to meet patients’ needs • Excellent critical decision making and problem-solving skills • Excellent clinical and assessment skills • Ability to use equipment with visual and auditory mechanisms • Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines • Ability to effectively handle stressful situations professionally and calmly with exceptional customer service • Strong patient service, information-seeking, probing, listening, understanding, and responding skills • Accurate knowledge transfer • Ability to navigate in a fast-paced environment utilizing interpersonal skills to maximize caller reassurance and patient visits • Ability to work in a cooperative team environment • Ability to exhibit a sense of urgency in daily work activities • Proficiency in computer operations, MS Office software applications, online research, data entry, and navigation • Availability to work shifts accommodating extended hours of operation • Ability to perform sedentary work with frequent interruptions • Ability to manage emotional stress when working with terminally ill patients and their families • Ability to perform essential job functions and physical requirements, including lifting patients and/or equipment, bending, pushing/pulling, and kneeling, with or without reasonable accommodations • Satisfactorily complete competency requirements for this position • Consent to drug and/or alcohol testing after a conditional offer and ongoing compliance with the Drug-Free Workplace Policy • Ongoing eligibility through the Florida Care Provider Background Screening Clearinghouse

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