Triage RN

🔥 12 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $32 - $51 / hour

⏱ Part Time

🟢 Junior

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Chapters Health System

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1983

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 Non-profit

Healthcare • Healthcare Insurance • Non-profit

Chapters Health System is a comprehensive healthcare organization recognized as a Great Place to Work® for seven consecutive years. It operates a variety of services including palliative medicine, hospice care, and grief services across the Mid-Atlantic and Southeast regions of the United States. Chapters Health System is dedicated to offering coordinated, compassionate care for patients of all ages and conditions, with an emphasis on emotional and spiritual support. The organization also engages in community support through volunteer opportunities, personal and corporate giving, and its Life's Treasures Thrift Stores. As a not-for-profit, Chapters Health System is committed to being a supportive partner for patients, families, and healthcare professionals.

📋 Description

• Triage phone calls and ensure callers’ needs are met efficiently using excellent customer service skills • Provide telephone advice and education for patient needs • Handle telephone inquiries related to Chapters Health System’s services in a timely, courteous, and effective manner • Promote and explain the benefits of Chapters Health System’s services • Gather necessary information and documentation to maintain complete, current, and accurate patient records • Enter and track patient referral data in the electronic medical record • Reassure patients and families by phone and help resolve their questions • Recognize when an in-person visit is needed and coordinate the visit • Assist patients and families in achieving desired comfort levels • Use appropriate support and expert resources to resolve complex situations • Document patient and family contacts in the EMR and communicate with the Interdisciplinary Group • Report technical issues immediately to leadership and attempt resolution within 30 minutes • Report to an IPU or Resource Center if directed when technical issues cannot be resolved • Report to a company-designated work location during emergencies when required • Perform other duties as assigned

🎯 Requirements

• Current Florida or multi-state license to practice as an RN • Ability to apply for or obtain a multi-state RN license within 30 days of hire if not already held • Ability to apply for or obtain an RN license to practice in Washington D.C. within 30 days of hire • Minimum one year of nursing experience • Hospice or hospital experience preferred • Previous experience working with an EMR/EHR system • Ability to communicate effectively in English, verbally and in writing • Bilingual Spanish preferred • Excellent critical decision-making and problem-solving skills • Excellent clinical and assessment skills • Ability to use equipment with visual and auditory mechanisms • Excellent time-management and prioritization skills • Ability to handle stressful situations professionally and calmly • Strong patient-service, information-seeking, probing, listening, understanding, and response skills • Ability to navigate a fast-paced environment and maximize caller reassurance and patient visits • Ability to work cooperatively in a team environment • Ability to exhibit urgency in daily work activities • Proficiency in computer operations and MS Office software applications • Online research, data entry, and navigation skills • Availability to work scheduled shifts covering extended operating hours • Ability to perform sedentary work with frequent interruptions • Ability to manage emotional stress when caring for terminally ill patients and families • Ability to perform essential physical job functions, including lifting, bending, pushing/pulling, and kneeling, with or without reasonable accommodations • Satisfactory completion of position competency requirements • Consent to post-offer and ongoing drug/alcohol testing • Eligibility verification through the Florida Care Provider Background Screening Clearinghouse

🏖️ Benefits

• Part-time employment • Consent to drug and/or alcohol testing after a conditional offer • Ongoing compliance with the Drug-Free Workplace Policy • Florida Care Provider Background Screening Clearinghouse eligibility verification after a conditional offer and ongoing eligibility