Director of Clinical Admissions

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Charlie Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

🧘 Wellness

💰 Seed Round on 2020-06

Healthcare Insurance • Wellness

Charlie Health is a provider of personalized intensive therapy and virtual Intensive Outpatient Programs (IOP) targeting mental health challenges. They cater to both teens and adults, offering a comprehensive treatment approach that includes therapies such as Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and art and music therapy, among others. The company aims to provide immediate access and flexible scheduling to accommodate patients' needs, focusing on various conditions like anxiety, depression, self-harm, and substance use disorders. Charlie Health emphasizes measurable outcomes and connection with peers to foster long-term healing, with services available in as little as 24 hours.

📋 Description

• Build, grow, and lead a high-performing clinical admissions team—recruiting, hiring, and onboarding Clinical Admissions Managers, Leads, Therapists, and Associates to keep pace with admissions growth • Provide individual and group supervision to a team of masters-level clinicians, promoting growth and development • Set clear goals and expectations, monitor performance against metrics, and performance-manage the team through coaching, feedback, and accountability • Develop and coach managers and leads, strengthening their ability to lead, develop, and performance-manage their own teams • Foster a culture of engagement, retention, and sustainability across a remote team working in an emotionally demanding environment • Assign treatment team members and group schedules while informing staff of new admissions • Oversee intake and assessments of prospective clients for national virtual intensive outpatient programming • Lead and support the team of managers, therapists, and associates in converting prospective clients to care—confirming clinical fit and, when clients are appropriate, getting them scheduled into programming as quickly as possible • Ensure completion of HIPAA-compliant virtual biopsychosocial assessments for adolescents, young adults, and adults with various mental health concerns • Determine appropriateness and fit for the virtual intensive outpatient program (IOP) level of care, and equip the team to make consistent, accurate fit decisions • Drive speed to admit by minimizing the time from assessment to a scheduled start so clients can begin care without delay • Construct provisional mental health diagnoses utilizing DSM-5-TR criteria • Identify and connect with appropriate staff when crisis intervention, a safety assessment, or a higher level of care (HLOC) is needed during the intake process • Model and coach personable, competent communication that builds rapport with clients in a compassionate, inclusive, and professional manner • Ensure programming information is presented thoroughly and supportively to help clients gain access to care • Complete monthly chart audits to ensure compliance and quality assurance • Document client information in accordance with regulatory standards using the electronic medical record • Lead change management initiatives, driving the smooth rollout and adoption of new processes, workflows, and policies across the admissions team • Build, refine, and scale admissions processes that improve speed, quality, consistency, and conversion as the team and client volume grow • Monitor team and funnel performance, identify bottlenecks, and implement improvements that raise both clinical quality and operational efficiency • Partner across departments to ensure clinically appropriate admissions and effective team performance, aligning closely with your fellow Director of Clinical Admissions • Collaborate with Clinical Leadership, Admissions, Compliance, Revenue Cycle Management, and Utilization Review to identify opportunities for growth while developing, enhancing, and delivering policies and procedures that improve the quality of the client experience and increase the efficacy of the admission process • Ensure the completion of projects and initiatives that better support clients in obtaining access to care • Perform other duties as assigned

🎯 Requirements

• 5+ years of behavioral health experience required • Master’s degree in mental health or a related field required • If internal, 1+ year with Charlie Health • Minimum of 2+ years in a supervisory position (3+ preferred) • Proven experience building, scaling, hiring for, and performance-managing teams, ideally in a high-growth or high-volume environment • Experience leading change management and process improvement initiatives, including the rollout and adoption of new workflows • Independent mental health licensure required (all disciplines welcome) • Experience working with adolescents, young adults, and adults preferred • Strong project management skills, with a demonstrable ability to assemble and manage details in a fast-paced, fluid environment • Ability to energize, motivate, communicate, and build rapport at all levels within an organization • High proficiency in navigating electronic medical record (EMR) systems, Zoom, Google Workspace, and other communication platforms • Work authorized in the United States and native or bilingual English proficiency • Access to reliable technology resources to deliver uninterrupted, confidential, and compliant telehealth services • Availability to work a varied schedule that may include days, evenings, and weekends as needed; travel is minimal.

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Paid time off • Mindfulness app subscription • Complimentary yoga sessions • Monthly shadowing of vIOP sessions • Quarterly employee recognition events