Quality Supervisor

🕒 June 24

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Charlie Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

💰 Seed Round on 2020-06

Healthcare • Healthcare Insurance • Wellness

Charlie Health is a provider of personalized intensive therapy and virtual Intensive Outpatient Programs (IOP) targeting mental health challenges. They cater to both teens and adults, offering a comprehensive treatment approach that includes therapies such as Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and art and music therapy, among others. The company aims to provide immediate access and flexible scheduling to accommodate patients' needs, focusing on various conditions like anxiety, depression, self-harm, and substance use disorders. Charlie Health emphasizes measurable outcomes and connection with peers to foster long-term healing, with services available in as little as 24 hours.

📋 Description

• Conduct routine audits of all team members to ensure care is delivered in accordance with Charlie Health best practices. • Manage team of ~150 Group Facilitators including scheduling 1:1 meetings, facilitating group supervision and treatment team sessions, and responding to asynchronous communication • Collaborate closely with partner departments like Care Strategy and Care Delivery to make Charlie Health an amazing place to work and an even better place to receive care • Monitoring team client satisfaction and audit scores and providing feedback to team members where appropriate • Review groups data to inform strategic decision making about team performance and group dynamics. • Work closely with Clinician Experience to ensure that all Group Facilitators have access to world-class training and education resources starting from onboarding and throughout their careers at Charlie Health • Facilitate groups weekly and complete documentation within 24 hours • Participate in routine leadership meetings and contribute to strategic decision making • Maintain and model professional ethics, including appropriate boundaries, confidentiality and consistent commitment to best practice • Complete other duties as assigned by Clinical Leadership

🎯 Requirements

• Master’s degree in mental health or related field required • Experience managing Independent Contractors required • Experience working with a wide range of ages, including children, teens, young adults, and adults clients • Experience in conducting group treatment required • Flexible schedule to prioritize the needs of our clients with standard hours being Monday - Friday from 10:00 am MST - 7:00 pm MST and occasional Saturday coverage required • Reliable WIFI connection when meeting with clients required • Familiarity with and willingness to use cloud-based communication software—Gmail, Slack, Zoom, Dropbox–in addition to EMR and outcomes survey software on a daily basis required • Licensed mental health professional required • Experienced in a variety of modalities and feel confident integrating them into a relational treatment approach (DBT, CBT, TF-CBT, and MI) required • Work authorized in the United States and native or bilingual English proficiency • Familiarity with and willingness to use cloud-based communication software—Google Suite, Slack, Zoom, Dropbox, Salesforce–in addition to EMR and survey software on a daily basis. • This position is not available for candidates with residency in CA, NY and CO at this time. • Please note that members of this team who live within 45 minutes of a Charlie Health office are expected to adhere to a hybrid work schedule.

🏖️ Benefits

• comprehensive benefits to all full-time, exempt employees