Web Chat Consultant

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🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

💼 Consultant

🚫👨‍🎓 No degree required

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Charters, Meetings and Incentives at NCLH

WebsiteLinkedInAll Job Openings

10,000+ employees

✈️ Travel

🏨 Hospitality

🤝 B2B

Travel • Hospitality • B2B

Charters, Meetings and Incentives at NCLH is the group-sales and event business unit of Norwegian Cruise Line (NCL) that designs and sells chartered sailings, meetings, incentive programs and group cruise packages. It helps planners and organizers book group cruises with discounts, onboard credits and tailored experiences across NCL’s fleet and private-island destinations, supporting logistics, accommodations and event spaces for corporate, association and private groups.

📋 Description

• Respond to inbound chats in a timely manner • Establish and maintain quality relationships with consumers by delivering exceptional service, establishing rapport, and identifying and meeting needs and expectations • Use sales skills to build the customer base and make decisions regarding daily priorities and assigned tasks • Identify and help solve customer issues quickly and effectively • Communicate cruise product features, benefits, and pricing using in-depth industry and company knowledge • Recommend promotions, itineraries, stateroom upgrades, onboard credits, and other shipboard amenities • Help maintain Norwegian Cruise Line brand consistency and exemplify its mission and values • Build customer relationships to achieve sales quotas, broaden the customer base, retain customers, and develop business • Perform other job-related functions as assigned

🎯 Requirements

• High school diploma or equivalent required • Bachelor's degree in marketing, business administration, or related field preferred • 6 months of working experience with the Norwegian Cruise Line brand • 1 year of customer service experience • Strong written skills for clear and concise text-based communication • Strong working knowledge of Norwegian cruise products, including the current fleet and ship itineraries • Working knowledge of Salesforce and Sea Web