Patient Care Associate

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ChartSpan Medical Technologies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

☁️ SaaS

🤝 B2B

🧘 Wellness

💰 Series A - ChartSpan Medical Technologies on 2019-08

SaaS • B2B • Wellness

ChartSpan Medical Technologies is a healthcare-focused technology and services company that provides full-service chronic care management (CCM), advanced primary care management (APCM), annual wellness visit software, remote patient monitoring (RPM) enrollment services, and quality improvement programs to primary care practices, federally qualified health centers (FQHCs), rural health clinics, and health systems. ChartSpan combines SOC 2 Type II–certified software platforms with patient enrollment, care coordination teams, and compliance-oriented services to help providers increase preventive care delivery, improve patient outcomes, and generate additional recurring revenue.

📋 Description

• Communicates resources and services available to patients through the continuum of care. • Maintain patient chart compliance through proper documentation and updates of: medical history, medication, immunizations, allergies, surgical history, and family history. • Assist patients with understanding care instructions, navigating services, and addressing non-clinical questions • Answer inbound patient calls with professionalism, empathy, and clarity • Conduct outbound calls for follow-ups, appointment reminders, wellness checks, or care coordination • Maintain patient confidentiality and adhere to HIPAA standards • Follow call scripts, workflows, and escalation pathways • Meet performance metrics such as call quality, accuracy, and responsiveness

🎯 Requirements

• Active and unencumbered certification from an accredited regulatory body such as AAMA, NHT, NHA, NCCT, Pharmacy Technician registries, and State Nurse Aide registries. • Accepted certifications include: • Certified Nursing Assistant (CNA) • Certified Clinical Medical Assistant (CCMA) • Certified Pharmacy Technician(CPhT) • Patient Care Technician (CPCT/A) • Emergency Medical Technician (EMT) • Licensed Respiratory Therapist (RT or CRT)