Medical Records Delivery Agent

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $17 - $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ChartSquad

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

ChartSquad is a leading company specializing in medical record management and portability. They offer a secure online platform that allows patients to easily access, enhance, and share their own health information from any U. S. provider. ChartSquad's services aim to make obtaining medical records quick, affordable, and hassle-free, removing the burden and costs associated with traditional methods. The company highlights the importance of patients taking control of their healthcare information and offers a risk-free service with no contracts or obligations.

📋 Description

• Work an assigned queue of open and pending medical-record requests organized by provider • Obtain complete records and close requests as quickly as possible • Call providers for status updates and resolve issues delaying requests • Communicate with providers about missing records, incomplete productions, delivery problems, and billing questions • Explain that each request is a patient's request for their own records • Actively listen to callers, clarify information, and defuse angry providers • Process incoming correspondence through the ChartSquad Delivery Hub and provider portals • Manage the print queue and verify documentation for mailing • Use software, databases, scripts, and tools appropriately • Relay important information to other ChartSquad teams • Verify and update provider information, including addresses, phone numbers, fax numbers, email addresses, and delivery methods • Link related records and data points in the ChartSquad platform • Log every call, email, fax, and portal interaction with detailed notes • Submit provider fees to clients for payment • Keep clients updated through the ChartSquad messaging system • Respond to client and patient questions and escalate issues when needed • Send requests electronically by fax, email, or portal whenever possible • Answer inbound calls, make outbound calls, and log call results • Manage the voicemail inbox and return messages promptly • Meet or exceed productivity and quality metrics • Protect patient privacy by following HIPAA and ChartSquad policies and procedures • Participate in training on ChartSquad products and the records process

🎯 Requirements

• U.S. residence required • Eligibility to work full time in the US • Experience working with technology and ability to learn new software quickly • Proficiency with Microsoft applications, including Outlook, Word, Excel, Teams, and Zoom • Experience using a business phone system to answer calls, make calls, and log call results • Fast, accurate data entry and strong typing skills • Clear, professional verbal and written communication, especially on the phone • Persistence in asking probing questions and following up until receiving an answer • Ability to defuse tense conversations and keep them productive • Strong time management and sound decision-making with a large, fast-moving workload • Adaptability, accountability, and close attention to detail • Experience with medical records, release of information, or HIPAA • Experience in a law firm, especially personal injury • Customer service or call center experience

🏖️ Benefits

• Employer-paid health benefits package for the employee, including vision and dental after 30 days of employment • Life insurance options • HSA • FSA • Discounted shopping sites • Paid time off (PTO), including sick time and vacation days on an accrual basis • 401k safe harbor matching