AVP, Access & Engagement Center

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Center for Health Care Strategies

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1998

⚕️ Healthcare Insurance

🤝 Non-profit

🌍 Social Impact

Healthcare Insurance • Non-profit • Social Impact

Center for Health Care Strategies is a U. S. -based organization dedicated to improving the healthcare system to achieve better and more equitable outcomes, particularly for those served by Medicaid. The center focuses on issues like complex health and social needs, mental health, substance use, and aging and disability. It emphasizes cross-sector partnerships, community engagement, and health equity to transform the delivery system and promote value-based payments. The organization also supports leadership and capacity building efforts to drive system reform, including integrating Medicare and Medicaid services and advocating for trauma-informed care and primary care innovation.

📋 Description

• The AVP, Access & Engagement Center is a highly visible and influential leader responsible for shaping and executing the enterprise strategy of the Access & Engagement Center in close partnership with senior leaders. • Collaborates with leadership to define strategic priorities, operating models, and long-term vision for patient access and engagement, while owning end-to-end performance outcomes for the organization. • Provides executive oversight across all Access & Engagement Center functions, ensuring alignment between strategy, infrastructure, operations, and frontline execution to deliver high-quality, efficient, and patient-centered access to care. • Partners across clinical, operational, digital, financial, and enterprise teams to drive integrated solutions, manage risk, and adapt quickly to evolving organizational needs. • Reinforces Nemours core values of continuous improvement, respect for people, and consistent patient and employee experience among Access & Engagement Center associates.

🎯 Requirements

• Bachelor's Degree in Business Administration or related field, or any equivalent combination of education, training, and experience in addition to the experience stated below. • 5+ years of progressive management experience required. • Demonstrated leadership, communication, mentoring, customer service and excellent interpersonal skills required along with experience in working with multi-disciplinary groups. • Strong analytic and decision-making abilities. • Able to work effectively at all levels in an organization. • Exceptional communication skills – written, verbal, and listening.

🏖️ Benefits

• Promotes a culture of continuous improvement, respect for people, and patient-centered service by empowering teams to identify and solve problems, engaging with staff across all parts of the Access & Engagement Center and placing a focus on daily improvement. • Provides strategic people leadership for Access & Engagement Center, setting clear expectations, building team capability, and ensuring consistent execution of hiring, onboarding, development, performance evaluation, and accountability practices in alignment with Nemours policies and standards of behavior. • Owns operational readiness across the Access & Engagement Center by ensuring people, processes, technology, and infrastructure are aligned and prepared to meet current and future access demands. This includes overseeing readiness for volume fluctuations, new initiatives, system enhancements, regulatory changes, and evolving models of care, while maintaining consistent performance, quality, and patient experience outcomes across the enterprise. • Owns overall performance outcomes for the Access & Engagement Center, including access, referral conversion, quality, patient experience, productivity and workforce engagement, and regulatory compliance. • Leverages enterprise data and analytics to guide decision-making, evaluate performance trends, manage risk, and identify opportunities to improve access, efficiency, and patient outcomes. • Owns innovation and future-state planning efforts by providing input on emerging technologies, analytics capabilities, and operational best practices relevant to contact center infrastructure. • Owns team employee engagement, retention, and leadership development outcomes, creating an environment that promotes inclusion, accountability, and professional growth. Uses engagement data, feedback, and observation to guide leadership development strategies and strengthen team culture and performance. • Collaborates extensively with senior and enterprise leaders across clinical operations, IT, finance, digital, and patient experience to ensure access infrastructure supports organization-wide goals and integrated care delivery.