Service Team Coordinator – Call Center

🔥 0 minutes ago

🐊 Florida, Louisiana, +1 more states – Remote

🐊 Florida – Remote ⚜️ Louisiana – Remote 🔔 Pennsylvania – Remote

💵 $17 - $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

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ChenMed

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1970

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare Insurance • Healthcare • Pharmaceuticals

ChenMed is America’s leading primary care provider focused on delivering preventive, VIP care for seniors. The company prioritizes the doctor-patient relationship, offering a personalized and intensive care model where physicians manage smaller patient panels, enhancing the quality of care. With around-the-clock access to doctors, on-site medications, and transportation assistance, ChenMed aims to improve health outcomes for vulnerable elderly populations, emphasizing prevention and relationship-building in healthcare.

📋 Description

• Responsible for outbound and inbound customer service call handling related to patient scheduling, general inquiries, and service call interactions • Providing excellent customer service during each interaction to support better patient health • Following up with patients to ensure service satisfaction • Escalating issues/concerns as appropriate • Maintaining business relationships by providing prompt and accurate service • Collaborating with team members across multiple departments to promote VIP customer service

🎯 Requirements

• High school diploma or GED equivalent required • A minimum of 2 years of customer service experience required; in a call center or similar environment • Experience with adhering to KPIs or Metrics in a call center environment • A minimum of 1 year experience in a fast-paced healthcare setting, highly preferred • Experience with web-based customer relationship management systems • Spoken and written fluency in English; Spanish bilingual a plus

🏖️ Benefits

• Comprehensive benefits • Career development and advancement opportunities • Great work-life balance • Bonuses