Service Team Coordinator – Inbound Call Center Agent, Healthcare

🕒 July 21

⚜️ Louisiana, Pennsylvania, +1 more states – Remote

⚜️ Louisiana – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

💵 $17 - $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ChenMed

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1970

⚕️ Healthcare Insurance

🏥 Healthcare

💊 Pharmaceuticals

Healthcare Insurance • Healthcare • Pharmaceuticals

ChenMed is America’s leading primary care provider focused on delivering preventive, VIP care for seniors. The company prioritizes the doctor-patient relationship, offering a personalized and intensive care model where physicians manage smaller patient panels, enhancing the quality of care. With around-the-clock access to doctors, on-site medications, and transportation assistance, ChenMed aims to improve health outcomes for vulnerable elderly populations, emphasizing prevention and relationship-building in healthcare.

📋 Description

• Receive inbound and make outbound customer service calls related to patient scheduling and general inquiries in a call center environment • Respond to patient inquiries based on the ChenMed core model for care • Escalate issues and concerns as appropriate • Make appropriate and timely decisions according to department standards, procedures and policies • Document interactions using web-based technology • Maintain business relationships by providing prompt and accurate service to promote loyalty • Interact and collaborate with team members across multiple departments to promote VIP customer service and patient interactions • Support initiatives and medical centers across all ChenMed entities by assisting with key business functions • Serve patients according to corporate policies and regulations • Achieve departmental quality, compliance and productivity standards while delivering VIP-level customer service • Perform other duties as assigned and modified at manager’s discretion

🎯 Requirements

• High school diploma or GED equivalent required • Minimum of 2 years of customer service experience required, in a call center or similar environment • Minimum of 1 year of experience working in a fast-paced medical office or healthcare setting highly preferred • Must reside in the continental United States and within a state where the company is established as a business entity • Experience with web-based customer relationship management systems • Competent-level business acuity • Comprehensive knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods • Exceptional verbal communication skills, including active listening • Excellent organizational and multi-tasking skills • Passion for serving others, particularly seniors, with initiative-taking solutions • Ability to successfully operate in a demanding environment • Proficient in keyboarding and Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook • Competent in other systems required for the position • Availability and willingness to work overtime hours as requested by leadership and based on staffing needs • Spoken and written fluency in English; bilingual a plus (Spanish, Creole, Vietnamese preferred)

🏖️ Benefits

• Great compensation • Comprehensive benefits • Career development and advancement opportunities • Work-life balance