Service Team Coordinator – Inbound Call Center Agent, Healthcare

🔥 0 minutes ago

⚜️ Louisiana, Pennsylvania, +1 more states – Remote

⚜️ Louisiana – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

💵 $17 - $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

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ChenMed

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1970

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare Insurance • Healthcare • Pharmaceuticals

ChenMed is America’s leading primary care provider focused on delivering preventive, VIP care for seniors. The company prioritizes the doctor-patient relationship, offering a personalized and intensive care model where physicians manage smaller patient panels, enhancing the quality of care. With around-the-clock access to doctors, on-site medications, and transportation assistance, ChenMed aims to improve health outcomes for vulnerable elderly populations, emphasizing prevention and relationship-building in healthcare.

📋 Description

• Operating in a call center environment, receives inbound and makes outbound customer service calls related to patient scheduling, and other general inquiries. • Responds to patient inquiries based on the ChenMed core model for care. • Escalates issues/concerns as appropriate. • Makes appropriate and timely decisions according to department standards, procedures and policies. • Documents interactions using web-based technology. • Maintains business relationship by providing prompt and accurate service to promote loyalty. • Interacts and collaborates with team members across multiple departments to promote VIP customer service and patient interactions. • Performs other duties as assigned and modified at manager’s discretion.

🎯 Requirements

• High school diploma or GED equivalent required • A minimum of 2 years of customer service experience required; in a call center or similar environment • A minimum of 1 year experience working in a fast paced medical office or healthcare setting, highly preferred • Must reside in the continental United States and within a state were the company is established as a business entity • Experience with web-based customer relationship management systems • Spoken and written fluency in English; bilingual a plus (Spanish, Creole, Vietnamese preferred)

🏖️ Benefits

• Great compensation • Comprehensive benefits • Career development and advancement opportunities • Great work-life balance