Collections Manager

🕒 July 1

🏄 California – Remote

🏄 California – Remote

💵 $86.5k - $119k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Collections

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Chevron Federal Credit Union

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1935

🏦 Banking

💸 Finance

🤝 Non-profit

Banking • Finance • Non-profit

Chevron Federal Credit Union is a member-owned, nonprofit financial cooperative serving Chevron employees, partners, and eligible communities. It provides consumer-focused banking services including checking and savings accounts, mortgages, auto and personal loans, credit cards, and digital/mobile banking. The credit union emphasizes competitive rates, shared-branch and ATM access, financial guidance, and member-oriented support and relocation services.

📋 Description

• Oversees day-to-day performance of the Collections team • Directly manages a portfolio of complex, sensitive, or escalated collection, loss mitigation, and asset recovery matters • Develops and implements strategies to minimize loan and share losses • Conducts analysis of delinquent accounts • Establishes and maintains relationships with delinquent members • Handles escalated collection calls on delinquent loans • Monitors and analyzes collection performance metrics • Manages and liquidates repossessed and foreclosed loan collateral • Stays informed of regulatory requirements related to loan and share loss mitigation

🎯 Requirements

• 3 years of management experience • 5 years’ related collections experience and/or training or equivalent combination of education and experience • Bachelor’s degree from a 4-year college. • Solid understanding of financial calculations, including interest rates, loan balances, and payment schedules • Proficiency in data analysis and statistical techniques • Strong mathematical aptitude for conducting month-over-month flux analysis • Basic math skills including the ability to compute rates, ratios, and percentages • Proficient in the use of basic applications in a Windows-based environment, including Outlook, Word, and Excel • Moderate keyboard skills at 40 wpm. • Familiarity with member (customer) relationship management (CRM) software • Excellent customer service skills

🏖️ Benefits

• Bonus/incentives for all regular employees • 401(k) with 8% company contribution • Medical, dental, and vision insurance for employees and dependents paid at 80% • PTO and paid sabbaticals • Tuition reimbursement