Program Manager, Performance Effectiveness

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $105k - $145k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Chime

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

💼 Consulting

🛡️ Insurance

💳 Fintech

Consulting • Insurance • Fintech

Chime is a financial technology company that provides a variety of banking services through partnerships with The Bancorp Bank, N. A. or Stride Bank, N. A. , both members of FDIC. While Chime is not a bank, it offers numerous financial products including online banking, a Visa debit card, high-yield savings accounts, credit builder secured credit cards, and fee-free overdraft with SpotMe. The company also allows users to receive their paycheck up to two days early with direct deposit, send and receive money instantly, and make fee-free cash deposits at participating retailers. Chime emphasizes fee transparency with no monthly fees, no overdraft fees, and robust security features. Chime does not issue personal checkbooks but provides users the ability to send checks digitally. The company is widely recognized for its user-friendly mobile banking app and customer support.

📋 Description

• Build and operationalize scalable performance effectiveness frameworks across BPO teams • Create consistent scorecards and evaluation methodologies • Partner with BPO vendors and internal operational leaders to identify performance gaps and improve outcomes • Analyze manual audits, speech analytics, and operational reporting • Develop and maintain performance dashboards, scorecards, and business review materials • Identify opportunities to improve processes, performance monitoring tools, and member experience workflows • Collaborate with operations, analytics, Member Experience, and other business teams • Improve adoption and effectiveness of performance evaluation tools using automation and AI-driven capabilities

🎯 Requirements

• 3+ years of experience in contact center quality, performance management, or operational effectiveness • Demonstrated success driving measurable performance improvements with BPO vendors or internal operations teams • Strong analytical skills and ability to translate complex data into actionable recommendations • Experience building or managing performance scorecards, dashboards, or reporting frameworks • Ability to navigate ambiguity and partner with stakeholders across global teams • Strong organizational, project management, and communication skills • Experience driving cross-functional initiatives • Nice to have: Experience with AI/ML-driven evaluation systems, LLM-based scoring, automation tools, or classification models

🏖️ Benefits

• Full-time employees may be eligible for bonuses, competitive equity, and benefits • Fully remote program or four days a week in the office and Fridays from home for those near an office • Team and company-wide events depending on location • Backup child, elder, and pet care • Subsidized commuter benefits for eligible employees • Comprehensive health, financial, and wellbeing benefits • Generous vacation policy and company-wide paid days off • 1% of time off to support local community organizations • Annual wellness stipend • Up to 22 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents • Family planning reimbursement • Opportunity to join an experienced FinTech team and help millions unlock financial progress