Senior Training Lead

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $130k - $180k / year

⏰ Full Time

🟠 Senior

📚 Learning and Development

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 24 days.

Apply Now

Find Similar Remote Jobs

Chime

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

💼 Consulting

🛡️ Insurance

💳 Fintech

Consulting • Insurance • Fintech

Chime is a financial technology company that provides a variety of banking services through partnerships with The Bancorp Bank, N. A. or Stride Bank, N. A. , both members of FDIC. While Chime is not a bank, it offers numerous financial products including online banking, a Visa debit card, high-yield savings accounts, credit builder secured credit cards, and fee-free overdraft with SpotMe. The company also allows users to receive their paycheck up to two days early with direct deposit, send and receive money instantly, and make fee-free cash deposits at participating retailers. Chime emphasizes fee transparency with no monthly fees, no overdraft fees, and robust security features. Chime does not issue personal checkbooks but provides users the ability to send checks digitally. The company is widely recognized for its user-friendly mobile banking app and customer support.

📋 Description

• Own training execution across lines of business and ensure BPO trainers facilitate programs and content as expected • Ensure agents receive support during new hire training and complete training on time • Guide BPO master trainer contractors to drive training excellence • Travel to partner sites and facilitate new hire classes, Train-the-Trainer sessions, and co-facilitation • Own trainer effectiveness end to end, including certification, recertification, calibration, observation, coaching, and teaching clearance decisions • Build training-delivery scorecards and governance cadences with partner training leadership • Bring performance data to business reviews and drive corrective action plans • Measure graduation rates, nesting performance, speed to proficiency, trainer certification rates, and early-tenure quality and performance • Partner with Learning, Content, Quality, Workforce Management, Partner Operations, and LOB Operations • Diagnose training gaps and help rebuild training standards

🎯 Requirements

• 7+ years in training, learning, or talent development within a contact center, BPO, or other high-volume service environment • Hands-on facilitation of new hire classes for frontline agents • Experience managing outsourced or BPO partners and holding them accountable for outcomes • Experience building performance metrics, governance frameworks, scorecards, and corrective action mechanisms • Experience building training governance, including certification and train-the-trainer programs, facilitation standards, observation and coaching models, and supporting documentation • Strong coaching skills with other trainers • Ability to distinguish between content, facilitation, and operations problems • Ability to evaluate program effectiveness, identify trends across sites and vendors, and translate findings into business requirements and decisions • Ability to influence internal stakeholders and external partners at every level • Willingness to travel domestically and internationally approximately 30–40% of the time • Experience in financial services, fintech, or another regulated environment is a plus

🏖️ Benefits

• Full-time employees may be eligible for bonuses, competitive equity, and benefits • Fully remote program for eligible employees • Backup child, elder, and pet care • Subsidized commuter benefits for eligible employees • Comprehensive health, financial, and wellbeing benefits • Generous vacation policy and company-wide paid days off • 1% of time off to support local community organizations • Annual wellness stipend • Up to 22 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents • Family planning reimbursement • Team and company-wide events depending on location

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume