Area Manager – Franchise Performance

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $75.6k - $88.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Choice Hotels International

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1939

✈️ Travel

💼 Consulting

📦 Logistics

Travel • Consulting • Logistics

Choice Hotels International is a prominent hospitality company specializing in hotel franchising. Known for its diverse portfolio of hotels, they focus on providing a wide range of accommodations, from upscale to economy. Choice Hotels is also involved in supporting local communities through its programs like 'Your Community, Your Choice. ' With a commitment to diversity, equity, and giving back, Choice Hotels aims to create rewarding career paths for its associates while contributing positively to society. The company also focuses on developing hotel ownership opportunities for underrepresented entrepreneurs.

📋 Description

• Analyze hotel performance and workflow data to identify opportunities across the assigned portfolio • Deliver on-site and virtual consultations using appropriate tools, resources, and performance insights • Advise owners on strategies to improve guest satisfaction, top-line revenue, profitability, and portfolio growth • Develop consultation action plans and provide timely post-consultation follow-up • Maintain property, ownership, consultation, and management records in Salesforce • Monitor consultation effectiveness through feedback, surveys, and stakeholder adoption of recommended actions • Maintain knowledge of Choice programs, franchise requirements, operating practices, market trends, and industry conditions • Collaborate with cross-functional teams and connect owners with operational, sales, revenue, training, and execution resources • Communicate unusual performance trends, ownership-engagement concerns, and competitive intelligence to the Director, Franchise Performance & Activation • Support franchise growth by identifying opportunities and developing leads with regional vice presidents of franchise sales • Participate in franchise association activities, communications, and corporate initiatives • Gather and share industry intelligence, market trends, risks, opportunities, and effective practices • Apply Choice cultural values and performance principles • Communicate through virtual meetings, telephone, email, and text while independently managing portfolio and project priorities

🎯 Requirements

• At least five years of hotel-level leadership experience or other relevant related experience • Demonstrated experience analyzing performance information and using findings to improve hotel operations or business results • Experience consulting with, training, or influencing hotel owners, operators, or comparable business stakeholders • Demonstrated record of supporting hotel-performance improvement • Experience balancing portfolio responsibilities, deadlines, and concurrent project-support requests • Working knowledge of hotel operations, guest-service diagnostics, action planning, property systems, sales and marketing, and profit-and-loss statements • Proficiency with Microsoft Outlook, Excel, PowerPoint, and Word • Ability to use Salesforce for property, ownership, and consultation documentation • Ability to interpret performance and workflow information using STR, GIS/Medallia, Cvent, Workday, Concur, Zoom, Tableau, Profitability Benchmarking/HotStats, Okta/MFA, Business Intelligence, and related corporate reporting systems • Ability to communicate through virtual meetings, telephone, email, and text • Strong analytical judgment and data-management ability • Excellent written, verbal, consultative, and results-focused communication • Strong relationship-building, listening, training, consulting, influencing, and persuasion skills • Effective organization, time management, accountability, and follow-through • Self-directed approach with the ability to manage multiple priorities and deliver results in a remote-work environment • Associate or bachelor’s degree in a related field, or an equivalent combination of education and relevant work experience

🏖️ Benefits

• Competitive compensation and benefits, including medical, dental, and vision coverage • Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance • Financial benefits for retirement and health savings • Employee recognition programs • Discounts at Choice hotels worldwide

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