Revenue Enablement Program Manager, Client Experience – CX

🕒 April 21

🇺🇸 United States – Remote

💵 $90k - $135k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💹 Revenue Operations

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ChowNow

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🛍️ eCommerce

☁️ SaaS

🤝 B2B

💰 $21M Series C on 2019-05

eCommerce • SaaS • B2B

ChowNow is a platform dedicated to simplifying online ordering for restaurants. It provides a host of tools designed to manage orders efficiently, improve profitability, and enhance the visibility of restaurants through branded mobile apps, integrated ordering systems, and marketing solutions. Restaurants can use ChowNow to create commission-free online ordering directly on their websites and apps, integrate with their POS systems, and leverage advanced reporting tools for analytics. ChowNow focuses on driving direct orders to help restaurants retain full control over their customer relationships and data while cutting down on costly third-party commissions. By offering automated marketing tools and loyalty programs, ChowNow supports restaurants in growing their customer base and increasing repeat business.

📋 Description

• Partner with CX leadership (Account Management + Support) to identify performance gaps and define enablement priorities aligned to business goals (retention, expansion, CSAT, resolution time) • Build and execute a quarterly enablement roadmap spanning onboarding, product enablement, and skill development • Partner with Account Management leadership to strengthen customer engagement, retention strategies, and expansion conversations • Design and deliver onboarding and ever-boarding programs for Account Managers and Support reps (e.g., account growth, renewal management, ticket handling, customer communication) to accelerate time-to-productivity • Develop scalable assets—playbooks, talk tracks, guides, and SOPs—and own CX content strategy across tools (e.g., Guru, Lessonly), establishing governance for creation, review, and ongoing audits so teams have centralized access to accurate, up-to-date resources • Partner with Product and PMM on new product launches so CX teams can support, position, and troubleshoot effectively; build net-new programming as business initiatives arise • Partner with CX leadership to define and track success metrics for enablement programs (time-to-productivity, CSAT, resolution time, retention, expansion) • Leverage tools (e.g., Outreach, TalkDesk, PlanHat, QA tools, ticketing systems) to assess performance and surface coaching opportunities • Continuously iterate on programs based on data, feedback, and business outcomes

🎯 Requirements

• 3+ years of experience in Revenue or CX Enablement and ideally have been in a Sales, Account Management or a CS position for 1-2 years at a SaaS or high-growth technology environment • Proven experience building and scaling enablement programs for Customer Success, Account Management, or Support teams • Experience partnering cross-functionally with Product, PMM, RevOps, and CX leadership • A strong understanding of CX metrics (CSAT, NPS, retention, expansion, resolution time) • Experience with enablement and CX tools (e.g., LMS, Guru, Gong, Zendesk or similar ticketing systems) • Experience building and leading skills training for both Account Managers and CS teams. • Excellent executive communication skills; comfortable presenting to senior leadership • Strong organizational skills as a program manager who can lead multiple concurrent initiatives without losing quality or velocity

🏖️ Benefits

• Ongoing training and growth opportunities. • A "Best Place to Work" winner multiple times where we focus on creating a great employee experience. • Rock solid medical, dental, and vision plans. • Mental Health Coverage - we offer several programs to support your mental health and wellness goals. • Unlimited Paid Vacation. We expect you to work hard, but still enjoy your personal life • 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave. • 401(k) Matching • Employer-contributing student loan assistance program or continuing education reimbursement program • Employee Stock Incentive Plan. • Pet insurance for your fur babies • Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly. • Enough freedom to spread your wings while still holding you accountable.