Project Coordinator

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CIEE Council on International Educational Exchange

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📚 Education

🤝 Non-profit

Education • Non-profit

CIEE Council on International Educational Exchange is a nonprofit organization (founded in 1947) that organizes and facilitates international educational and cultural exchange programs. It provides study abroad programs for college and high school students, gap-year and internship placements, TEFL certification and teaching abroad, professional and research exchange, Work & Travel and BridgeUSA programs, and host-family and employer partnerships. CIEE also administers scholarships and safety/onsite support services to help participants travel and study internationally while advancing intercultural understanding and global citizenship.

📋 Description

• Build, maintain, and improve program applications in our application management system, including tracking system updates, testing changes, troubleshooting errors, and resolving issues throughout the year. • Create, maintain, and improve tracking systems and operational workflows for various projects, including student enrollment processes, language testing, Pre-Departure requirements, and other operational initiatives that support students throughout their program journey. • Analyze existing processes, identify opportunities for improvement, and create scalable solutions through technology, documentation, and workflow enhancements. • Create, distribute, and train the team on specific projects and processes, including developing clear SOPs, training materials, and process documentation under the direction of the Associate Manager and Director of Sales Operations. • Manage the process and maintain systems for enrolling students in travel insurance, including data tracking, audits, and troubleshooting enrollment issues. • Provide support to the Sales team with application, billing, and technical support inquiries. • Create content for and maintain the enrollment process for student Pre-Departure online courses in Canvas, including updates, testing, and system improvements. • Assist with awarding the Global Navigator Scholarship using our application system and support accurate communication of award decisions to students and families. • Learn, maintain, and troubleshoot department technology platforms, identifying opportunities to improve efficiency and user experience. • Participate in an in-person training each year and consistently work to develop your skills. • Flexibility to work some evening and weekend hours to meet deadlines. • When available, international travel up to once per year to chaperone student group flights. • Responsible for providing emergency support during 1-2 travel weekends per year. • Other duties as assigned.

🎯 Requirements

• Bachelor’s degree or international equivalent. • A minimum of two years of administrative, operational, project coordination, systems support, or related experience required. • Advanced Microsoft Excel skills required, including experience working with formulas, large data sets, data organization, filtering, and reporting tools; experience with macros, automation tools, or advanced reporting is preferred. • Strong technical aptitude with the ability to quickly learn, navigate, and troubleshoot multiple software platforms and systems. • Experience working with CRM, database, application management, learning management, or project management systems (Salesforce, Canvas, or similar systems preferred). • Ability to analyze processes, identify inefficiencies, and recommend improvements that increase accuracy, organization, and efficiency. • Excellent written and verbal communication skills required, with demonstrated ability to create clear SOPs, training materials, process documentation, and user guides. • Strong organizational skills and attention to detail, with the ability to manage multiple projects, competing deadlines, and changing priorities. • Ability to take broad direction, break projects into actionable steps, and deliver results independently with minimal guidance. • Strong problem-solving and critical thinking skills, including the ability to research solutions and use available resources before escalating. • Ability to communicate information across cultures with international staff via email, phone, and Microsoft Teams on a regular basis.

🏖️ Benefits

• Paid time off • Parental leave • Gym Reimbursement Program • Employee Assistance Program • Short-term & Long-term Disability • 6 floating Fridays (based on our eligibility rules) • CIEE Study Abroad and TEFL Program discounts • 403(b) Retirement Plan with employer contribution • Insurance Coverage (life, travel, medical, dental, and vision) • Flexible Spending Accounts/Health Savings Accounts (medical and dependent) • Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)