Study Abroad Advisor

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🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

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CIEE Council on International Educational Exchange

WebsiteLinkedInAll Job Openings

501 - 1000 employees

✈️ Travel

💼 Consulting

🏨 Hospitality

Travel • Consulting • Hospitality

CIEE Council on International Educational Exchange is a nonprofit organization (founded in 1947) that organizes and facilitates international educational and cultural exchange programs. It provides study abroad programs for college and high school students, gap-year and internship placements, TEFL certification and teaching abroad, professional and research exchange, Work & Travel and BridgeUSA programs, and host-family and employer partnerships. CIEE also administers scholarships and safety/onsite support services to help participants travel and study internationally while advancing intercultural understanding and global citizenship.

📋 Description

• Meet or exceed enrollment targets by converting applicants to paid participants during application review and pre-departure • Review applications for admission and administer admission decisions for a specific program region • Maintain in-depth knowledge of CIEE programs and locations and discuss academics, housing, and other components with applicants • Develop and execute strategies to prepare students for onsite experiences and improve conversion • Initiate proactive contact with applicants, participants, parents, and institutional study-abroad advisors • Advise students on complex visa and immigration processes • Liaise with foreign consulates and CIEE's third-party visa broker • Monitor changes in immigration laws and regulations across portfolio sites • Manage editing of pre-departure materials, visa instructions, and other information with CIEE onsite staff • Address and resolve escalated situations and emergencies during the pre-departure process • Manage the enrollment database, including student application information, application tasks, and application documents • Scan, upload, and file application materials such as transcripts • Collaborate with Institutional Relations, Admissions, Study Marketing, and Global Operations on recruitment, marketing, and program development • Serve as backup contact when other advisors are out of the office • Provide superior student-centered customer service throughout the pre-departure process • Represent CIEE with integrity, accuracy, and in the spirit of its mission • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree (or international equivalent) • 2-3 years of work experience in a sales and/or customer service-oriented field • Demonstrated interest in education abroad or higher education is preferred • International study or work experience is required • Demonstrated success in achieving sales or enrollment targets strongly preferred • Strong service skills and ability to resolve issues fairly and expediently • Empathy and control over the phone and in email • Team player and self-starter able to exercise sound judgment with time use and sensitive materials • Strong administrative and organizational skills • Meticulous attention to detail • Ability to work on multiple projects simultaneously while adhering to deadlines • Strong experience with Microsoft Office Programs including Word, Excel, and Outlook • Experience with Salesforce CRM system preferred • Comfortable learning new databases and technology • Ability to learn new processes quickly, take initiative, and provide suggestions for efficiency and improvements • Available for occasional domestic or international travel as needed • Readiness to grow and develop yourself, our client group, and our company • Ability to embrace CIEE's Core Values (Excellence, Integrity, Respect, Inclusion and Problem Solving) and culture • Background check, reference check, and education and employment verification are conditions of employment

🏖️ Benefits

• Paid time off and parental leave • Gym Reimbursement Program • Employee Assistance Program • Short-term and long-term disability • 6 floating Fridays (based on eligibility rules) • CIEE Study Abroad programs • 403(b) Retirement Plan with employer contribution • Insurance coverage: life, travel, medical, dental and vision • Flexible Spending Accounts/Health Savings Account (medical and dependent) • Voluntary benefits: identity theft protection, pet insurance, accident, and critical illness • Competitive total rewards package

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