Student Enrollment Coordinator, High School Study Abroad

Job not on LinkedIn

🕒 Yesterday

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

⚪️ Entry-level

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CIEE Barcelona

WebsiteLinkedInAll Job Openings

11 - 50 employees

📚 Education

🤝 Non-profit

👥 B2C

Education • Non-profit • B2C

CIEE Barcelona is a nonprofit organization dedicated to advancing intercultural exchange and study abroad experiences since 1947. They provide a variety of programs that connect high school and college students with international opportunities, facilitating personal growth, cultural understanding, and educational advancement. CIEE Barcelona focuses on offering students access to diverse educational experiences, internships, and work opportunities worldwide, ensuring a comprehensive and transformative journey abroad.

📋 Description

• Grow student enrollment in CIEE's high school and recent graduate study abroad programs • Own the applicant journey from initial interest through confirmed participation • Convey the value and outcomes of study abroad to U.S. high school students and legal guardians • Proactively engage leads and applicants through phone, text, and email outreach • Handle a high daily call volume of 20–60 calls per day, depending on the time of year • Motivate and coach participants and families through scholarship and application processes • Help families overcome barriers associated with high school study abroad • Provide timely customer service throughout application, acceptance, confirmation, and pre-departure preparation • Host virtual student and parent webinars, including some evening hours • Present to students and parents at high schools and fairs in the territory, including domestic travel • Review applications, accept applicants, and convert them to paid participants • Ensure participant financial accounts are accurate and paid in full; follow up on discrepancies and missing payments • Use Salesforce reports to manage the applicant pipeline and achieve sales goals • Maintain accurate customer communication records in Salesforce • Provide on-program participant support throughout the year • Participate in sales training and develop sales skills • Provide emergency support during 1–2 travel weekends annually • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree or international equivalent • Minimum of two years of customer service or sales experience • Ability to navigate challenging conversations • Excellent verbal and written communication skills, with ability to tailor communication to different audiences • Strong organisational skills and attention to detail • Flexibility to work some evening hours • Ability to provide emergency support during 1–2 travel weekends per year • Background check, reference check, and education and employment verification required as conditions of employment • International travel or study abroad experience is a plus • Experience working with diverse high school students is a plus • Additional language skills beyond English are a plus

🏖️ Benefits

• Paid time off and parental leave • Gym Reimbursement Program • Employee Assistance Program • Short-term and long-term disability • 6 floating Fridays, based on eligibility rules • CIEE Study Abroad program discounts • 403(b) Retirement Plan with employer contribution • Life, travel, medical, dental, and vision insurance coverage • Flexible Spending Accounts/Health Savings Account for medical and dependent expenses • Voluntary benefits including identity theft protection, pet insurance, accident, and critical illness coverage • Opportunity to earn international travel up to once per year to chaperone student group flights