Lead Patient Representative – Telehealth

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $22 - $28 / hour

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Cincinnati Children's

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1883

🏥 Healthcare

🤝 Non-profit

📚 Education

Healthcare • Non-profit • Education

Cincinnati Children's is a leading children's hospital dedicated to providing exceptional healthcare services for infants, children, and adolescents. The hospital offers a wide range of resources, including urgent care, specialty care, and clinical trials. With a commitment to education, research, and community support, Cincinnati Children's aims to deliver the best outcomes and ensure the comfort of young patients and their families.

📋 Description

• Serve as the lead operational resource for the Telehealth Patient Access team • Support the Manager in maintaining daily operations and workflow efficiency for a team of three Patient Access Representatives • Provide guidance, onboarding support, coaching, and day-to-day operational assistance to team members • Monitor phone service levels, scheduling queues, inbox volumes, and workflow performance metrics • Conduct routine call audits and quality reviews • Review patient experience feedback and identify service improvement opportunities • Monitor operational trends and recommend process improvements • Support continuity of operations during high-volume periods, weather events, technical issues, and Telehealth downtimes • Conduct call monitoring, auditing, and quality review activities for Digital Care • Provide customer service to patients, families, providers, staff, and external agencies • Support patient registration, scheduling, and access functions across multiple clinical divisions • Monitor Telehealth and Telehealth Appointment inboxes • Support Foster Care Telehealth workflows • Investigate and resolve patient, provider, and customer concerns • Escalate complex patient/provider access issues and facilitate resolution across departments • Promote patient safety through accurate patient identification and verification procedures • Maintain confidentiality, security, and integrity of patient, family, medical, and financial information • Provide guidance regarding HIPAA and confidentiality best practices • Ensure regulatory compliance with organizational policies and applicable requirements, including JCAHO, CMS, and ODH • Complete compliance monitoring and auditing activities • Assist with documentation and operational processes supporting regulatory readiness

🎯 Requirements

• High school diploma or equivalent • 5+ years of work experience in a related job discipline • Proficiency with Microsoft 365 applications, including Microsoft Teams, Excel, PowerPoint, and Forms • Experience creating or maintaining documentation • Ability to prioritize multiple tasks and adapt in a fast-paced, evolving environment • Strong customer service skills with experience supporting clinical, operational, or technical stakeholders • Experience working with cross-functional teams to coordinate activities and resolve issues • Knowledge of healthcare operations or clinical workflows • Experience supporting virtual meeting platforms, collaboration tools, or Digital Care technologies • Experience supporting telehealth, digital health, or healthcare technology solutions

🏖️ Benefits

• Additional pay may apply, including shift, on-call, or weekend differentials • Benefits may apply • Equal Opportunity Employer