Measurement Success Analyst, Bilingual Spanish/English

🔥 0 minutes ago

⚜️ Louisiana – Remote

⚜️ Louisiana – Remote

💵 $48k - $54k / year

⏰ Full Time

🟢 Junior

🧐 Analyst

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Cint

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🤝 B2B

☁️ SaaS

💰 Venture Round on 2016-01

Market Research • B2B • SaaS

Cint is a leading global technology platform that provides a comprehensive marketplace for market research. The company operates the world's largest programmatic research marketplace, known as the Cint Exchange, which connects surveys with millions of respondents across 130 countries. Cint offers services such as media measurement and audience monetization, leveraging powerful technology to provide insights-driven companies with actionable data. With a focus on quality and trust, Cint uses advanced AI and machine learning tools to ensure the integrity and accuracy of the data collected. It serves a wide range of industries by offering tools for measuring the impact of advertising, conducting brand lift studies, and optimizing marketing strategies in real time. Cint is trusted by thousands of companies for its innovative approach to connecting businesses with the right survey participants efficiently and effectively.

📋 Description

• Support English- and Spanish-speaking clients with strong, simple, and direct communication around brand lift methodology, product features, roadmap, limitations, and best practices for Cint’s suite of Measurement products • Lead professional written and verbal communication with clients in both English and Spanish, including email correspondence, reporting discussions, trainings, troubleshooting, and live client meetings • Translate complex technical and methodological concepts into clear, client-friendly communication for bilingual stakeholders • Develop and maintain an up-to-date understanding of product changes and methodology improvements • Train and engage customers in the advertising and media industries on Cint’s proprietary cross-platform campaign measurement software • Successfully delegate and manage tasks across a multitude of projects concurrently while ensuring a high level of quality with little supervision from management • Work collaboratively with Sales, Product and Support teams to flag key customer challenges and drive forward product improvements as a voice of the customer internally • Compile and analyst data from various sources, including Cint proprietary software, Excel, Qualtrics, Salesforce • Achieve client’s measurement goals by utilizing clear, proactive communication internally and externally to ensure all deliverables are completed accurately in a timely manner • Understand and follow best practices and standard operating procedures to work efficiently as an account team, identifying project challenges, implementing solutions, and managing expectations • Develop a full understanding of Cint’s measurement products and internal software to expertly execute sampling strategies for concurrent research projects

🎯 Requirements

• Professional fluency in both English and Spanish is required • Ability to confidently conduct business, lead client conversations, and communicate complex information professionally in both languages • BA/BS degree • Minimum 1 to 3 years work experience in project management, customer success, account management, client services or other related client-facing positions • Strong communication skills with a proven ability convey complex or technical information in a simple, direct manner • Comfort speaking by phone or teleconferencing with clients (Zoom, Google Meet, Teams, etc) • Proficient in Excel and advanced formulas and features such as Pivot Tables & VLOOKUP • Advanced problem solving and critical thinking • Strong work ethic with self-motivated mindset and drive to achieve goals • Detail oriented, self-starter who is eager to learn new skills and concepts • An innate sense of accountability • Flexibility in the ever-changing market research technology landscape • Positive attitude with team-player mentality

🏖️ Benefits

• Medical, Dental, and Vision insurance options to suit you and your family’s needs • 401K with company matching • PTO, unlimited sick days • Remote Work • Paid maternity and paternity leave