Customer Success Manager

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Cira Apps Canada

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🏢 Enterprise

🤝 B2B

SaaS • Enterprise • B2B

Cira Apps Canada is a software company that provides multi-way synchronization solutions for Microsoft 365 and Exchange, specializing in syncing Global Address Lists, contacts, and calendars to smartphones and cloud platforms. Their products (CiraSync, CiraHub, itrezzo, SyncGene) enable two-way and on-premises sync to improve productivity and mobile access to corporate contact and calendar data for organizations.

📋 Description

• Serve as the primary point of contact for assigned customers, ensuring they feel supported, heard, and successful • Build strong partnerships with customers to understand their business challenges and objectives , and translate them into tailored success strategies • Lead onboarding and implementation sessions, ensuring a smooth transition and rapid adoption of our software • Proactively plan, schedule, and lead structured customer business reviews on a monthly, quarterly, bi yearly, and yearly basis to assess outcomes, align on goals, and demonstrate value • Monitor customer health, usage, and engagement trends to identify expansion opportunities and mitigate risks early • Deliver ongoing training, best practices, and enablement resources to maximize customer outcomes • Act as a strong customer advocate internally by sharing feedback, insights, and use cases with sales, product, and engineering teams • Drive customer advocacy initiatives, including identifying and nurturing opportunities for case studies, testimonials, and references, recognizing that earning customer advocacy requires thoughtful relationship building • Use data driven insights to clearly articulate ROI and business impact to customer stakeholders

🎯 Requirements

• Bachelor’s degree preferred or equivalent work experience • Proven experience in a Customer Success Manager, Account Management, or related role • SaaS experience preferred • Customer focused mindset with a strong commitment to delivering measurable outcomes • Experience engaging multiple stakeholders and decision makers • Strong analytical skills with the ability to translate data into actionable insights • Excellent time management and prioritization skills • Problem solving mindset with strong ownership and attention to detail • Experience using CRM tools such as Salesforce • Working knowledge of Microsoft 365 • Strong written and verbal communication skills, including the ability to interpret email tone, communicate professionally, and lead complex, high-stakes discussions and negotiations • Proactive and self directed , with the ability to independently initiate customer check ins and lead structured business reviews on a monthly, quarterly, bi yearly, and yearly cadence • Demonstrated ability to advocate for customers and drive adoption of case studies, testimonials, and published success stories through trusted relationships • Bonus points if you’re bilingual and can support our diverse customer base.