Claims Supervisor – Commercial Auto Property Damage

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🕒 May 26

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟠 Senior

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Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔒 Cybersecurity

📡 Telecommunications

🏢 Enterprise

💰 $2.5M Series A on 1987-01

Cybersecurity • Telecommunications • Enterprise

Cisco is a leading technology company that provides products and services related to networking, cybersecurity, and communication technologies. The company is known for its wide range of solutions that include secure email gateway systems, URL filtering, and comprehensive network security measures. Cisco's offerings are designed to protect businesses from web-based threats, improve communication, and enforce corporate compliance and acceptable use policies. With a strong focus on innovation and security, Cisco caters to the needs of enterprises across various sectors worldwide.

📋 Description

• Supervise a team within a shared service claims group, including: • Oversight of investigation and resolution of high-volume, low-severity commercial auto property damage claims • Ongoing coaching, development, and performance support • Training and onboarding of new team members • Ensure claim handling aligns with best practices and compliance requirements • Serve as a technical resource and subject matter expert for the team • Manage quality control efforts, including file audits and compliance reviews • Identify and implement process and technology improvements to enhance claim assignment, workflow, and efficiency • Assist with monthly reporting and billing processes • Research and benchmark industry best practices to support continuous improvement initiatives • Maintain an active inventory of claims across multiple jurisdictions, with volume dependent on team size • Investigate, evaluate, reserve, and resolve claims in accordance with best practices and compliance guidelines • Communicate effectively with policyholders, claimants, lienholders, agents, and vendors. • Operate efficiently across multiple claims handling systems and platforms to manage claim files, document activity, and ensure timely resolution. • Maintain strong relationships between the divisional points of contact and the shared service team • Support vendor relationships and evaluate vendor performance and opportunities. • Promote collaboration across Corporate Claims and divisional partners.

🎯 Requirements

• 2–4 years of supervisory experience of commercial auto property damage claims. • Bachelor’s Degree in Business Administration, Risk Management and Insurance, or a related field or equivalent experience. • Strong knowledge of commercial auto claims processes, coverage, compliance, and best practices.

🏖️ Benefits

• We offer competitive benefits packages for full-time and part-time employees.* • Full-time employees have access to medical, dental, and vision coverage, • wellness plans, parental leave, adoption assistance, and tuition reimbursement. • Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, • a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.