Customer Experience Specialist, Customer Success

🕒 October 30

🤠 Texas – Remote

🤠 Texas – Remote

💵 $118.4k - $166.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 14 days.
• Jobs at this company usually fill in 21 days.
• Reposted once.

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Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔧 Hardware

🔐 Security

🏢 Enterprise

Hardware • Security • Enterprise

Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.

📋 Description

• Drive software adoption and value realization to influence successful renewals and sustained business growth • Orchestrate Technical Adoption Planning (TAP) aligned with customer business goals • Facilitate alignment workshops covering progress, customer outcomes, onboarding, and renewals • Maintain detailed customer profiles using operational insights and AI-driven recommendations • Apply telemetry and AI-driven analytics to monitor adoption, identify blockers, and advise engagement strategies • Build and deliver technical enablement sessions across multiple products • Coordinate and complete moderately complex technical demo setups with actionable implementation follow-ups • Advocate for customer needs with product teams and address systemic product challenges • Collaborate with Customer Success Managers, Account Teams, Sales, and Partners • Mentor junior Customer Success Specialist team members and promote AI automation • Lead a moderately sized portfolio of mid-sized Duo & Secure Access customers • Identify and mitigate adoption blockers and coordinate issue resolution with support and engineering • Pilot new approaches and suggest process enhancements • Stay current with Cisco technologies, AI advancements, competitive landscape, and industry trends

🎯 Requirements

• Bachelor’s degree + 5 years of related experience; OR Master’s degree + 3 years of related experience; OR PhD + 0 years of experience; or equivalent relevant work experience • Professional-level certification, such as CCNP, or equivalent relevant industry certification is encouraged • English and Spanish required • Portuguese is nice to have • Strong understanding of the relevant architecture/product set, with emerging awareness of adjacent technologies • Proven ability to facilitate technical workshops and build trusted advisory relationships with technical and executive customers

🏖️ Benefits

• Medical, dental and vision insurance • 401(k) plan with a Cisco matching contribution • Paid parental leave • Short- and long-term disability coverage • Basic life insurance • Cisco restricted stock unit grants may be available • 10 paid holidays per full calendar year • 1 floating holiday for non-exempt employees • 1 paid day off for employee’s birthday • Paid year-end holiday shutdown • 4 paid days off for personal wellness • 16 days of paid vacation per full calendar year for non-exempt employees • Flexible vacation time off program for exempt employees • 80 hours of sick time off provided on hire date and each January 1st thereafter • Up to 80 hours of unused sick time carried forward • Additional paid time away for critical or emergency family issues • Optional 10 paid volunteer days per full calendar year • Annual bonuses for non-sales roles • Performance-based incentive pay for employees on sales plans • Professional growth opportunities • Global collaboration and team environment

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