Customer Experience Manager – Splunk

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $164.6k - $208.9k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔧 Hardware

🔐 Security

🏢 Enterprise

Hardware • Security • Enterprise

Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.

📋 Description

• Serve as a strategic advisor to enterprise customers • Develop customized success roadmaps and adoption plans aligned with executive business priorities • Partner with Account Executives, Technical Services, and Product Specialists • Deliver targeted resources and mitigate operational onboarding risks • Drive long-term value realization and recurring renewal velocity • Lead Executive Business Reviews (EBRs) and milestone assessments • Articulate measurable ROI across Security, IT Operations, DevOps, and Observability domains • Conduct customer discovery sessions • Uncover operational bottlenecks and propose high-impact data utilization strategies • Collaborate with enterprise organizations to accelerate digital resilience and maximize technology investment value

🎯 Requirements

• Minimum 10 years of professional experience in customer success management, technical consulting, professional services, or enterprise technical support • Minimum 3 years of experience managing accounts or deploying technical solutions within Cybersecurity, IT Operations, Observability, or DevOps environments • Minimum 3 years of experience managing enterprise customer accounts, strategic customer journeys, or multi-stakeholder technical projects • Experience preparing and delivering Executive Business Reviews (EBRs/QBRs), milestone-based adoption plans, or value realization frameworks to customer leadership • Ability to travel up to 25% • Must be a citizen of the United States • Hands-on experience utilizing Splunk Enterprise/Cloud, SIEM platforms, observability tools, or big data analytics architectures • Prior professional experience in team leadership, talent mentoring, or technical project management • Ability to articulate complex technical value propositions to C-Suite executives, product owners, and technical decision-makers • Experience coordinating cross-functional resources across Sales, Product Engineering, and Technical Support • Bachelor’s degree in Computer Science, Information Systems, Business Administration, or relevant industry certifications such as Splunk Certified Core Consultant, ITIL, or PMP (preferred)

🏖️ Benefits

• Medical, dental and vision insurance • 401(k) plan with a Cisco matching contribution • Paid parental leave • Short- and long-term disability coverage • Basic life insurance • Cisco restricted stock unit grants may be available, vesting following continued employment • 10 paid holidays per full calendar year • 1 floating holiday for non-exempt employees • 1 paid day off for employee’s birthday • Paid year-end holiday shutdown • 4 paid days off for personal wellness • 16 days of paid vacation time per full calendar year for non-exempt employees • Flexible vacation time off program for eligible exempt employees • 80 hours of sick time off provided on hire date and each January 1st thereafter • Up to 80 hours of unused sick time carried forward • Additional paid time away for critical or emergency family issues • Optional 10 paid volunteer days per full calendar year • Annual bonuses for non-sales roles • Performance-based incentive pay for employees on sales plans • Ability to travel up to 25% for on-site customer engagements, executive briefings, and strategic planning sessions