Customer Reliability Engineer

🕒 July 11

🏄 California, Maine, +3 more states – Remote

🏄 California – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote

💵 $158.2k - $200.7k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⛑ DevOps & Site Reliability Engineer (SRE)

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔧 Hardware

🔐 Security

🏢 Enterprise

Hardware • Security • Enterprise

Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.

📋 Description

• Own Hypershield cases escalated from Cisco TAC through to resolution, engaging customers directly as the incident requires • Diagnose complex production failures through the Hypershield surface: the N9300 Smart Switch fabric and the on-premises Kubernetes controller • Localize faults across the layered architecture: switching and forwarding , security services and enforcement, and the control plane • Develop understanding of each customer's architecture and diagnose failures • Reproduce customer failures, partner with engineering to drive fixes • Convert individual cases into systemic improvements: runbooks, diagnostics, knowledge-base content, and product feedback • Help build the team's proactive view of customer health, developing new monitoring and reliability practices

🎯 Requirements

• Bachelor's + 8 years of experience, Master's + 6 years, or equivalent industry experience • Experience supporting enterprise customers in an escalation capacity, including diagnosing and resolving complex production incidents under SLA pressure in unfamiliar environments • Experience operating and troubleshooting Cisco Nexus / NX-OS in production; equivalent depth on another major vendor accepted • Familiarity with a layered data-center architecture spanning switching/forwarding, services/enforcement, and control-plane domains • Linux operations experience at the command line, including production troubleshooting, with working exposure to containers or Kubernetes • Direct experience using network troubleshooting tooling including packet capture and flow-telemetry analysis (NetFlow/IPFIX) • Working knowledge of enterprise virtualization sufficient to troubleshoot a VM-based appliance deployment; vSphere is the current deployment target • Operational Kubernetes and Helm proficiency including diagnosing failures beyond the workload level • Familiarity with VXLAN EVPN fabrics including Smart Switch's fault isolation across the fabric • Experience in network segmentation and firewall policy design

🏖️ Benefits

• medical, dental and vision insurance • a 401(k) plan with a Cisco matching contribution • paid parental leave • short and long-term disability coverage • basic life insurance • 10 paid holidays per full calendar year • 1 floating holiday for non-exempt employees • 1 paid day off for employee’s birthday • paid year-end holiday shutdown • 4 paid days off for personal wellness • 16 days of paid vacation time per full calendar year • flexible vacation time off program • 80 hours of sick time off provided on hire • additional paid time away requested for critical or emergency issues • optional 10 paid days per full calendar year to volunteer • annual bonuses for non-sales roles