Forward Deployed Engineer, Secure Services Edge

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $186.9k - $267.7k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👷🏻‍♀️ Engineer

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Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔧 Hardware

🔐 Security

🏢 Enterprise

Hardware • Security • Enterprise

Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.

📋 Description

• Serve as the technical liaison between Cisco SSE product management and engineering and strategic enterprise SSE customers • Recommend deployment best practices, issue findings, root causes, workarounds, product constraints, and delivery timelines to customers • Bring customer production context, business impact, operational constraints, and technical requirements into product build and prioritization discussions • Own sophisticated escalations using accurate, reproducible technical evidence • Translate requirements, RCAs, and technical decisions between customer and engineering contexts • Lead the technical relationship for a named set of large or strategic SSE accounts, including critical issues end to end • Improve deployment and rollout planning, configuration, and policy consistency • Build engineering escalations with timelines, impact, reproductions, logs, packet captures, and redacted configurations • Translate engineering outcomes back to customers • Feed recurring customer patterns into product and engineering roadmaps • Build and support CX-driven runbooks and documentation for future SSE deployments • Use AI-assisted log analysis with strong judgment and verify conclusions • Script diagnostics, health checks, automations, and lab reproductions using Bash or Python • Work globally across regions and time zones in a follow-the-sun escalation model • Travel significantly to customer sites and engineering hubs

🎯 Requirements

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related technical field with 10+ years of professional experience in networking, security, or cloud infrastructure; or a Master’s degree with 7+ years of experience • 7+ years in networking or security with direct customer ownership • Strong DNS, routing, IPsec tunnels, TLS, SAML, SWG/Web Proxy, and cloud networking experience • Experience with zero trust access, VPN, cloud web inspection, CASB, DLP, and firewall policy • 5+ years of experience with identity and SSO integrations including SAML/OIDC and SCIM in enterprise deployments • Prior experience with on-premises and cloud security/networking products in production customer environments • Ability to influence customer expectations and recommend SaaS deployment and adoption strategies • Experience supporting large multinational enterprise accounts with global SSE or SASE rollouts • Ability to work across time zones and cultures in a distributed engineering organization • Coding experience with Bash, Python, or similar • Packet capture and analysis experience using Wireshark, tcpdump, or equivalent • Familiarity with DPI-related failure modes including decryption, certificate pinning, fragmentation, and MTU • Ability to advocate for customer urgency and engineering feasibility • Ability to communicate engineering updates to executive and technical customer audiences and customer context to engineering

🏖️ Benefits

• Medical, dental and vision insurance • 401(k) plan with Cisco matching contribution • Paid parental leave • Short- and long-term disability coverage • Basic life insurance • Potential Cisco restricted stock unit grants • 10 paid holidays per full calendar year • 1 floating holiday for non-exempt employees • Paid employee birthday day off • Paid year-end holiday shutdown • 4 paid personal wellness days • 16 days of paid vacation per full calendar year for non-exempt employees • Flexible vacation time off program with no defined limit for eligible exempt employees • 80 hours of sick time off provided on hire date and each January 1st thereafter • Up to 80 hours of unused sick time carried forward • Additional paid time away for critical or emergency family issues • Optional 10 paid volunteer days per full calendar year • Annual bonuses for non-sales roles, subject to Cisco policies • Performance-based incentive pay for employees on sales plans • Opportunities to grow and build • Worldwide network of doers and experts