License Manager – Client Success Representative

Job not on LinkedIn

🔥 12 hours ago

🦀 Maryland – Remote

🦀 Maryland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cisive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1977

💼 Consulting

⚖️ Legal

📦 Logistics

Consulting • Legal • Logistics

Cisive is a compliance-focused talent screening and workforce risk management company that provides background checks, drug and occupational health testing, ongoing monitoring, electronic I-9, and executive intelligence through a single, integrated platform. They serve highly regulated industries—particularly healthcare and transportation—offering specialized products like PreCheck for healthcare and Driver iQ for driver screening, and emphasize fast, accurate results and regulatory compliance for employers.

📋 Description

• Serve as the escalated point of contact for inquiries related to clients’ background screening programs and account workflows • Provide clients with high-quality service and support on investigative findings, incoming inquiries, and reporting • Work closely with the Director of Client Services and Case Support Analyst • Ensure cases and information requests are delivered on time and SLAs are met • Perform case research and analysis for internal and external customers • Monitor, enter, update, and close Service Center tickets • Facilitate and participate in client-specific cross-training of partner CSRs • Prepare and analyze trends for monthly account reviews • Maintain current and relevant client fact sheets • Create program overview outline documents for assigned accounts • Escalate issues and questions to the appropriate level • Respond to client concerns and inquiries with corrective action plans when needed • Work on client projects, research, and deliverables • Collaborate with Operations, IT, and Finance to resolve client issues • Serve as the first point of escalation for case-level and account issues • Participate in weekly, monthly, and/or quarterly client calls and produce detailed notes and action items • Communicate case, compliance, and program updates and notifications to clients • Produce Salesforce tickets • Build a partnership between Cisive and the client • Perform other assigned tasks as needed • Report to the Director of Client Services; no direct reports

🎯 Requirements

• Minimum of 3-5 years of client relations experience and experience being a dedicated resource to a specified book of clients • Background Screening and/or pre-employment screening experience strongly preferred • High School Diploma or equivalent required • Secondary education degree strongly preferred • Self-motivated and proactive • Good problem solving and analytical skills • Excellent written and verbal communication skills • Ability to multi-task, prioritize and make sound business decisions • Proficiency in Microsoft Office required • Salesforce experience and Target Process a plus • Ability to work independently and as part of a larger team • Client-focused • Goal Oriented • Healthcare background and LMP experience ideal • Ability to communicate clearly and exchange accurate information constantly • Ability to occasionally move objects up to 10 lbs

🏖️ Benefits

• Remote work option • Professional office environment • General office equipment provided/used