Customer Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Recast Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Recast Software is a technology company offering a comprehensive suite of solutions designed to support IT departments in various industries, including education, finance, government, and healthcare. They provide tools that enhance compliance, improve asset visibility, and reduce IT threat vectors. Recast Software focuses on optimizing Microsoft Configuration Manager and Intune environments, providing IT teams with increased visibility, faster remediation, and efficient management of third-party applications. Their products, such as Right Click Tools and Endpoint Insights, are trusted by over 70,000 IT professionals globally and impact over 60 million devices, assisting in driving security and productivity across enterprises.

📋 Description

• Own relationships across a portfolio of customers and serve as their main point of contact • Drive customers toward success while prioritizing time and effort for maximum impact • Develop deep knowledge of Recast products, customer environments, and the endpoint management market • Articulate realized value to technical audiences and translate it into business outcomes and ROI for decision-makers • Maintain regular customer communications across one-to-one and one-to-many channels to increase adoption, retention, and revenue growth • Manage renewals and collaborate with Account Managers on expansion opportunities • Identify cross-customer trends and build scalable playbooks to address them • Build customer advocacy and drive references and case studies • Respond attentively to customer requests • Identify and resolve risks among at-risk customers • Improve customer-lifecycle processes and experiences • Collaborate cross-functionally with Support and Product to prioritize recurring issues and marshal resources • Use Recast systems to create, manage, and track customer information

🎯 Requirements

• 2+ years of relevant work experience managing customer relationships within a technical software company • Experience carrying a quota and owning a book of business • Excellent communication skills across mediums and audiences • Curiosity, empathy, and an eagerness to learn about Recast’s technical & complex tools, customers, and their environments • Strong problem solving and critical thinking skills with a can-do attitude • Highly accountable and self-motivated, comfortable owning projects from conception to follow-through • Passion for technology with a strong desire to serve a technically adept audience • Strong organization and prioritization skills • Proficiency with a CRM tool • Proficiency with a Customer Success platform • Experience with Salesforce preferred/stands out • Experience with Gainsight preferred/stands out