Customer Success Manager I

🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $73.2k - $101.7k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Trane Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

⚡ Energy

🤝 B2B

Manufacturing • Energy • B2B

Trane Technologies is a global industrial company that designs, manufactures and services HVAC, refrigeration and building systems and controls, focusing on energy-efficient climate solutions and sustainability. The company supplies commercial and industrial customers with equipment, controls and field services, operates manufacturing and supply-chain operations worldwide, and emphasizes reducing customers' carbon footprint through initiatives such as its 2030 commitments and the Gigaton Challenge.

📋 Description

• Maintain strong client relationships and act as the main point of contact post-implementation. • Understand client requirements to successfully execute business objectives and ensure client success. • Act as the trusted partner for assigned clients on use cases and product functionality. • Deliver and communicate ROI throughout the customer lifecycle. • Monitor account activity to identify usage trends, assess risks, and identify needs for additional products and support. • Provide customer insights to ensure clients get the most out of the platform. • Foster adoption by raising client awareness and leveraging new product features and functionality. • Maintain consistent records of client engagement, issues, and resolutions through internal and external communication.

🎯 Requirements

• Bachelors Degree or equivalent work experience. • 2+ years of experience in consultative selling or customer success. • Experience in consulting or pre-sales; experience in both is ideal. • Willingness and desire to engage with both Business Decision Makers and IT Decision Makers. • Desire to better understand both business and technology solutions. • Ambition and curiosity; resourceful, bright, proactive, and able to work independently and as part of a team. • Exceptional organizational and planning skills. • Solid verbal and written communication skills; able to communicate business and technical value to all levels of management. • Email/phone etiquette and presentation skills. • Proven record of retaining and growing multiple enterprise client relationships. • Effective interpersonal skills and ability to work cross-functionally in a collaborative team environment.

🏖️ Benefits

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! • Family building benefits include fertility coverage and adoption/surrogacy assistance. • Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave. • 401K match up • Educational and training opportunities through company programs • Tuition assistance • Student debt support