Customer Success Business Partner, Workforce Solutions

🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $60k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Impellam Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Impellam Group is a global workforce solutions and recruitment company that provides managed service provider (MSP) and contingent workforce management, recruitment process outsourcing (RPO), services procurement/statement-of-work support, talent advisory, direct sourcing, training and deployment services. The company focuses on delivering mission-critical STEM and specialist talent to help enterprises future-proof their workforce, emphasizes ESG and social impact, and is recognized as an industry leader in contingent workforce and services procurement.

📋 Description

• Protect, grow, and defend the client account by increasing spend, monetization, program adoption, and overall account value • Identify new business opportunities within the account, including departments, hiring managers, labor categories, service lines, and unmanaged or under-penetrated spend • Build and maintain trusted relationships with senior and executive client leaders and Customer Success, HR, Procurement, and Hiring Manager stakeholders • Translate program data into practical insights, recommendations, and growth opportunities • Position the program as a strategic solution rather than a transactional delivery function • Provide client stakeholders with training, education, and market insight • Support corporate, client, and team communications • Manage and resolve program, team, and people issues affecting client satisfaction, account health, or commercial momentum • Manage account pipeline, forecasting, growth, spend, utilization, and program expansion targets • Own or support QBRs and regular client business reviews • Partner with Service Delivery and back-office teams to meet client requirements and SLA/KPI compliance • Manage supplier/vendor reporting, KPIs, job category coverage, response timing, candidate quality, supplier rationalization, and optimization • Manage escalations and coordinate with the Program Leader as needed • Build a strong relationship with the VMS supplier and ensure system performance meets customer expectations • Ensure accurate and timely billing, reporting, and analysis, including weekly and monthly status reports • Support program and project modifications and enhancements • Drive continuous improvement in processes, utilization, satisfaction, and commercial performance • Complete required compliance training and consider safety implications of decisions • Help maintain a safe, healthy, and environmentally responsible workplace

🎯 Requirements

• Knowledge of the Staffing Industry, Managed Service Provider (MSP), Vendor Management Systems (VMS), Procurement, Statement of Work (SOW), and Human Resources (HR) • Experience leading teams to meet service level agreements (SLAs) and key performance indicators (KPIs) relevant to MSP business performance • Strong experience and detailed orientation in report development, management, and QA • Experience identifying and leading process improvement initiatives • Project Management experience • Effective communication, presentation, time management, organization, and planning techniques • Proficiency in MS Excel and MS PowerPoint • Experience with Business Intelligence tools and driving decisions using analytics; Power BI preferred • Experience with commercial account management disciplines, including pipeline management, forecasting, QBR/business-review preparation, stakeholder mapping, and growth planning • Experience with modern sales technology and CRM platforms, including Salesforce or Microsoft Dynamics, and tools such as ZoomInfo, Outreach, Gong, Highspot, or similar • Track record of growing and maturing client relationships • Fiscal responsibility for account management • Ability to manage by influence • Excellent communication skills • Ability to problem-solve and present conceptual information to all levels of internal and external management • Ability to initiate, recommend, or provide solutions through designated channels • Ability to build and execute project plans • Ability to manage data collection and reports for regular and ad hoc reporting needs • Passion for excellence, stress tolerance, high attention to detail, proactive approach, urgency, dedication, and accountability • Minimum of 3 years of experience as part of a Managed Service Program or Staffing management environment • General understanding of MSP/Human Capital/Staffing, Human Resources, Procurement, and Contracts • Legally authorized to work in the United States