CRM & Integration Delivery Lead

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $115k - $143.8k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Hygiena

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏨 Hospitality

📦 Logistics

🏭 Manufacturing

💰 Private Equity Round on 2016-07

Hospitality • Logistics • Manufacturing

Hygiena is a leading provider of innovative diagnostic solutions focused on hygiene and food safety testing. With an extensive range of products for the detection and monitoring of contaminants such as microorganisms, allergens, and mycotoxins, Hygiena serves various sectors including food and beverage, healthcare, hospitality, and pharmaceuticals. Their commitment to quality and safety ensures that businesses can meet the highest standards in their operations, promoting a healthier world through advanced technology and reliable testing solutions.

📋 Description

• Own intake, sizing, sequencing, and forecasting for the Dynamics 365 CRM and Azure integration backlog • Maintain a rolling delivery forecast and recommend the sequence for committed work • Lead delivery communication and escalation for the CRM and integration portfolio • Publish status, risk, and forecast changes to business stakeholders and IT leadership • Manage dependencies and delivery risk across Dynamics 365 CRM, Azure integrations, ERP, and the webstore • Partner with the ERP Project Manager on cross-system sequencing • Own release management and environment coordination, including release scheduling, readiness criteria, cutover, and post-release verification • Coordinate CRM and integration implementation and product vendors, including delivery schedules, statements of work, hand-offs, and escalations • Administer Azure DevOps as the delivery system of record • Produce delivery reporting and metrics, including actuals against forecast, throughput, and slippage • Coordinate production support and defect intake into the delivery plan • Stay current with Dynamics 365, Power Platform, Azure integration services, and vendor release roadmaps • Report to the Manager, Digital Transformation

🎯 Requirements

• Bachelor’s degree in Information Systems, Business, Engineering, or a related field (or equivalent experience) • 7+ years delivering technology projects • 3+ years leading delivery of a CRM platform and its integrations • Dynamics 365 strongly preferred; Salesforce or a comparable enterprise CRM is credible where the integration depth is genuine • Demonstrated command of SaaS delivery lifecycles, including vendor-controlled release cadence, environment and sandbox strategy, and upgrade and regression windows • Experience delivering both ground-up custom solutions and extensions embedded in packaged SaaS platforms • Working fluency with integration delivery on Azure, including Logic Apps, Service Bus, Functions, and API Management, or comparable middleware • Demonstrated use of Azure DevOps, or an equivalent tool, as a working planning and forecasting system • Proven vendor and partner management experience • Ability to establish and enforce intake, prioritization, and release processes • Strong dependency and risk identification across integrated systems • Ability to influence and coordinate across business, IT, ERP, and vendor teams without formal authority • Excellent written and verbal communication • May occasionally be required to travel • Will support a global environment across multiple time zones • May occasionally work evenings, weekends and/or holidays

🏖️ Benefits

• 15 days of PTO • 10 paid company holidays • Medical with HSA employer contribution • Dental • Vision • Company paid Life Insurance • Short-Term Disability • Long-Term Disability • Employee Assistance Program • 401(k) with Safe Harbor and Profit-Sharing employer contributions • Tuition Reimbursement program • Charitable Contribution matching • Employee Referral bonus opportunities