Senior Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🏄 California, Colorado, +13 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $150k - $180k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Propel, Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

👥 B2C

☁️ SaaS

🌍 Social Impact

💰 $3.5M Grant - Propel on 2024-08

B2C • SaaS • Social Impact

Propel is a consumer mobile app and technology company that helps people who receive government benefits (primarily SNAP/EBT) manage their benefits. The app connects to state portals to retrieve EBT balances and transaction histories, provides balance checking, deposit predictions, transaction details, security features like card locking and out-of-state transaction blocking, fraud monitoring, and alerts about benefits and policy updates. Propel also offers exclusive discounts and savings on groceries, phone/internet plans, job and gig listings, and editorial content and resources for SNAP/WIC communities. It is free to users, monetizes through selective advertising and partnerships, and operates across most U. S. states and territories. The company focuses on strengthening the social safety net with technology and serves millions of users.

📋 Description

• Report directly to the Director of Customer Success • Own a portfolio of accounts generating $5–$10 million in annual revenue • Implement and optimize marketing campaigns for assigned accounts • Grow the portfolio by selling new placements and campaigns and increasing budgets or pricing • Partner with product and technology teams to build scalable Customer Success tools • Serve as a strategic partner and subject matter expert for customers marketing to lower-income consumers • Own the commercial strategy for the assigned vertical and build a go-to-market strategy • Develop sales materials and positioning for the vertical • Partner internally to optimize placements and campaigns • Share industry learnings, trends, and best practices with teammates • Conduct strategic planning sessions with key accounts, requiring travel at least quarterly

🎯 Requirements

• 8+ years of enterprise customer success or account management experience • Experience with digital marketing at either a publisher, agency, or advertiser • Exceptional written and oral presentation and communication skills • Strong problem-solving and project management abilities • Demonstrated ability to juggle competing priorities and navigate ambiguity • Strong attention to detail and comfort navigating technical systems • Experience implementing campaigns, analyzing performance data, and identifying optimization opportunities • Excellent relationship-building skills, with a demonstrated ability to quickly build trust internally and externally • Passion for building a business with a strong social mission at the intersection of private and public sectors • Willingness to travel to conduct strategic planning sessions with key accounts at least once per quarter • Applicants must be based in one of the listed eligible U.S. states • Authorization to work in the United States for any employer

🏖️ Benefits

• Meaningful work and a strong shared sense of mission • Remote-friendly work environment with a dog-friendly office in Downtown Brooklyn • All-company retreats and team on-sites roughly twice per year • 20 Days of PTO • 4% 401K match • $10k lifetime fertility expense reimbursement via Carrot Fertility • Excellent Medical, Dental and Vision insurance options • Free access to Ginger mental health, Gympass, Headspace, One Medical, Rightway, Sofi, and Spring Health • Performance-based bonus • Equity