Public Sector Customer Success Lead

Job not on LinkedIn

🕒 4 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GenLogs

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

💼 Consulting

🛡️ Insurance

📣 Marketing

Consulting • Insurance • Marketing

GenLogs is a Truck Intelligence SaaS platform that aggregates roadside sensors, satellite imagery, license-plate and vehicle-marking recognition, and millions of additional data points to deliver ground-truth, real-time visibility on motor carriers and commercial vehicles across the U. S. The platform is aimed at brokers, shippers, insurers, and law enforcement, and is used for carrier sourcing and vetting, compliance and fraud detection, underwriting and claims investigation, and locating and recovering stolen assets without relying solely on FMCSA or self-reported data.

📋 Description

• Own and build the customer success function for GenLogs' public sector customers • Establish customer success playbooks and standards, and build the team over time • Lead onboarding, adoption, retention, expansion, and renewal across agency accounts • Work alongside public sector users in the field and remotely to translate workflows into effective platform queries and results • Design and deliver training and enablement for users with varied technical comfort • Represent the customer voice by translating operational needs into actionable product and engineering input • Build relationships with government employees, decision makers, and procurement stakeholders • Connect platform usage to outcomes and support case studies, webinars, and conference talks within confidentiality limits • Join customer and pre-sales calls as a subject-matter expert when needed • Support emerging government projects through customer discovery, new-account qualification, and research • Travel up to ~40% to work with users in offices, roadside locations, or team rooms

🎯 Requirements

• Substantial experience (5+ years) in B2B SaaS Customer Success, Account Management, or a related customer-facing leadership role in industry • Ability to travel up to ~40%, including into the field alongside law enforcement agencies and task forces • Comfortable working in a fast-moving, high-growth environment where the product, use cases, and playbooks are still being built • Empathy for public sector customers’ daily reality • Intuitive, proactive problem-solving • Comfort with ambiguity and self-direction • Patience with slow adoption and long timelines • Prior experience working with law enforcement, public sector sales, or government technology (nice to have) • Data analytics background and ability to fuse imperfect, heterogeneous data into a defensible conclusion (nice to have) • Strong, decision-grade writing (nice to have) • Familiarity with the commercial trucking and freight ecosystem, including USDOT/FMCSA, motor carrier identity and vetting (nice to have) • Basic SQL/Python skills (nice to have) • CRM mastery, e.g. Salesforce or Gainsight (nice to have) • Experience in prior startup or small-team SaaS environments (nice to have)

🏖️ Benefits

• Employer-covered comprehensive medical, dental, and vision plans for employee and dependents • Employer contribution towards premiums of optional higher-end plans • Unlimited PTO • Sick leave • Company holidays (GenLogs observes all federal US Government holidays) • Flexible leave for caregiving and medical needs • Paid parental leave • Budget availability for approved professional development courses, certifications, and training • 100% travel reimbursement for all approved company travel and spending • 401(k) plan