Customer Success Manager

🕒 August 25

🇺🇸 United States – Remote

💵 $110k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

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Vantage

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🏢 Enterprise

💸 Finance

SaaS • Enterprise • Finance

Vantage is a comprehensive cloud cost management platform designed to provide visibility, reporting, and optimization of cloud infrastructure costs. It features tools for cost allocation, budgeting, anomaly detection, and resource optimization across major cloud platforms such as AWS, Azure, Google Cloud, and more. The platform offers a variety of integration options with services like Kubernetes, Datadog, and MongoDB, providing insights into network flow costs, savings plans, and resource usage efficiency. Vantage is targeted towards engineering, finance, and operations teams, helping organizations understand and reduce their cloud expenses effectively.

📋 Description

• Own and lead the complete lifecycle of post-sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks • Become a trusted advisor to Vantage customers and ensure they maximize the benefit of the Vantage solution • Act as the voice of the customer within Vantage, advocating for timely resolution of support issues and feature enhancement requests • Identify and address friction affecting broader product adoption • Engage stakeholders at all levels of customer organizations through a comprehensive, multi-threaded engagement model • Lead onboarding and training sessions • Solicit ongoing product feedback • Present business reviews • Represent the customer in internal company meetings

🎯 Requirements

• 3+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS • Strong communication skills and exceptional attention to detail • Ability to cater to CTOs, VPs of Engineering/Infrastructure, and DevOps professionals • Previous experience with FinOps Cloud Cost Management solutions • Ability to efficiently manage a wide portfolio from SMB up to Commercial accounts • Strong emotional intelligence and ability to empathize with customers • Monitoring and observability expertise • Experience building and deploying to cloud infrastructure such as AWS, Azure, or GCP • Relevant data visualization or financial product experience • United States work authorization

🏖️ Benefits

• Equity • Base salary • Benefits • Remote-friendly lifestyle