Customer Success Manager

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Infios

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

📦 Logistics

B2B • Logistics

Infios is dedicated to improving supply chains for businesses of all sizes, emphasizing adaptability and innovation in their solutions. They empower over 5,000 customers in 70 countries by providing technology that simplifies operations, optimizes efficiency, and drives measurable impact in various business environments.

📋 Description

• Build strong relationships with supply chain, warehouse, or transportation customers and understand their operational challenges • Serve as the main point of contact for customer leadership and manage escalations • Track KPIs to guide strategy, improve adoption, and prevent issues • Deliver product walkthroughs, presentations, and business reviews • Partner with Product, Engineering, Operations, Sales, and Support to address risks and improve customer outcomes • Create and maintain Success Plans aligned with customer goals • Coordinate with partners and integrators delivering Infios services • Participate in an on-call rotation supporting urgent issues for the 24/7 team

🎯 Requirements

• BS or BA in a technical, business, supply chain, or logistics field • 4 or more years in Customer Success, Support, Implementation, Consulting, or Account Management • Experience with enterprise SaaS, ideally in supply chain, WMS, TMS, or logistics • Strong skills in communication, analysis, risk identification, and issue resolution • Ability to work across teams and manage complex issues in fast-paced environments • Leadership presence and confidence working with customer executives • Ability to travel up to 25 percent • Preferred: Experience with supply chain or logistics SaaS • Preferred: Familiarity with cloud infrastructure concepts • Preferred: Knowledge of warehouse, transportation, or distribution operations • Preferred: Experience using ServiceNow, Moogsoft, Datadog, or LogicMonitor

🏖️ Benefits

• Bonus opportunities based on experience, performance, and market factors • Ability to travel up to 25 percent • On-call rotation support for the 24/7 team • Tools and opportunities to build the future you envision • Equal-opportunity and inclusive workplace • Reasonable accommodations during the recruiting process